Good Afternoon Sarah,
I'm sorry to see that you have an ongoing complaint and feel you have received terrible service I can see that your complaint is being investigated and the team will be in touch. I hope we can come to a resolution for you and your pets.
Thanks, Alison - The Customer Service Team
MT
Mrs Sarah Thomas
29 days ago
After making so many calls snd receiving emails from staff zero response to any. This is not service
We took our dog (part of our family) to our vets with a limp who dealt with our dog and the insurance claim on our behalf, net of the excess, without any pressure on us at a difficult time. Hence, we...
