Hi Steve,
I'm sorry to hear you've received bad service from us, this isn't our intention or desire at all. If you'd like to discuss this further, please email social@petplan.co.uk with your policy details.
Thanks, Becky - The Petplan Team
产品评价
Rebecca
Petplan
5 months ago
Hi Steve,
I'm sorry to hear you've had this experience when claiming. Depending on what type of policy you have, we can only cover conditions for 12 months from the date it's first treated, even if not claimed for at the time, under our 12 month Essential plans. However, this isn't the case on our Covered for Life plans. We do encourage our customers to submit claims when treatment is done so we can make any payment needed, as this won't impact the renewal quote. If you'd like to discuss this further, please email social@petplan.co.uk with your policy details.
Thanks, Becky - The Petplan Team
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