Petplan is always helpful. I added a new pet and emailed across a quote for them to add a multi-pet discount. They aren't cheap by any means, but you get peace of mind knowing they will actually help...
阅读更多
购买日期：13/04/2026
0
分享
MS
Mr Philip Sankey
经 Feefo 确认
GBR
4 months ago
购买日期：14/04/2026
0
分享
MB
Mrs Karen Brawn
经 Feefo 确认
4 months ago
Mrs Karen Brawn 就 Petplan 说了什么:
Very good kept well informed payed out really fast never have any problems very good service
Service was rubbish ,put in claim took weeks to answer then wouldnt pay out .what is the point of paying over £40 a month if they dont pay out when you need the help.
Gigi
Petplan
4 months ago
Hi,
Thanks for your review. I'm sorry to hear of your experience with us. We've declined your claim in line with your policy T&Cs, I understand the frustration with the claim outcome but we've assessed the claim correctly. We've missed the mark with our service, so I've logged this as feedback for the relevant team to consider. If you'd like to discuss this further with us, please email us at social@petplan.co.uk with your query, policy/claim number and pet's name.
Thanks, Gigi - The Customer Service Team
