Still waiting on my £298.78, back and forth with representatives telling me different information
Zen
Petplan
4 months ago
Hi,
We're sorry to hear of the experience you've had. I can see you've got in touch with us, if you still need further assistance, please send an email to social@petplan.co.uk with your policy number.
Thanks, Zen – The Customer Service Team
购买日期：16/04/2026
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受信赖的顾客
经 Feefo 确认
4 months ago
购买日期：16/04/2026
0
分享
受信赖的顾客
经 Feefo 确认
4 months ago
I found pet plan helpful they paid for Gwens treatment and emailed me to see if everything was okay will carry on with insurance for Gwen thank you pet plan Dina
Unfortunately (1) my cat was diagnosed with Cancer. Unfortunately (2) the total vets bill came to more than the 4k annual limit I selected on my account so I had to pay quite a bit of the cost...
I have always insured with Petplan and they are fantastic but for aged dogs the prices are way too high. I have 2 dogs and a cat so qualify for multiply pet discount and my insurance for this yea is...
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Gigi
Petplan
4 months ago
Hi Stacy,
Thank you for your review. We appreciate your thoughts on our pricing and I've logged this as feedback for them to consider. We can look at other potential options of coverage to reduce the monthly premium if that's something you wanted to explore? If you'd like to discuss this with us, please email us at social@petplan.co.uk with your request, policy number and pet's name.
Thanks, Gigi - The Customer Service Team
