We have always used Petplan to insure our pets and so when another little one joined our household there was no doubt we would do the same for her. The advisor was friendly and very efficient and we...
Prompt reply to request for quote.
Very comprehensive information.
Spoke to a human who dealt with my telephone call and problem with ease and assessed my needs with empathy making future contact...
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购买日期：26/04/2026
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受信赖的顾客
经 Feefo 确认
4 months ago
Service was always polite and professional. Every request I made was felt with quickly and I was kept informed about the progress of my request.
We took on a 4yr old rescue dog and were very excited to be giving her what we considered to be the best insurance company protection out there even though it was the most expensive. We told Petplan...
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Zen
Petplan
4 months ago
Hi,
Thank you for sharing your feedback. We're sorry to hear of your experience that led you to cancel the policy. We place exclusions if any risk in involved, some exclusions maybe reviewable based on certain criteria. While I understand you have cancelled, if you wish to discuss further, please send an email to social@petplan.co.uk with your policy number.
Thanks, Zen – The Customer Service Team
The operator was very knowledgeable and patiently went through the steps needed to set up the policy. We already have pet plan for our other animals and are very satisfied. She applied the multi pet...
We have been so stressed to find our young (1year old) dog has a spinal issue , that only showed as he got fully grown. Knowing petplan has been there to help has really lifted a weight at such an...
