Very efficient, we initially insured our puppy online. But, decided we wanted to up the amount, so thought it would be easier to ring them rather than trying to ourselves online. It was, the lady did...
Always quick to handle claims, very rarely do I have any follow on questions and haven’t had any refused. Not the cheapest provider but I have confidence in the service they provide.
Website was unclear what steps required for a pre authorisation claim from vet.
I used the website to put in a claim initially for petplan to pay my vet in advance of the appointment, but it took...
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Zen
Petplan
4 months ago
Hi,
Thank you for your feedback. I understand the frustration caused with issues you experienced. Can I ask you to email social@petplan.co.uk with your policy number and full name and we can look into that for you.
Thanks, Zen – The Customer Service Team
