Excellent delivery service
Excellent communication
Jess
Pet Drugs Online
3 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
购买日期:22/07/2026
0
分享
AP
Angela Pavey
经 Feefo 确认
3 days ago
Angela Pavey 就 Pet Drugs Online 说了什么:
Took too long after receiving prescription
Jess
Pet Drugs Online
3 days ago
Good afternoon,
Thank you for taking the time to share your feedback with us.
I have looked into this further and can see that, although your order was placed on 16 July 2026, we did not receive the prescriptions from your vets until 24 July 2026.
Once prescriptions are received, our team generally requires up to two working days to review and approve them. In this instance, I can see that both prescriptions were approved on 25 July, and your order was then dispatched promptly on 26 July.
I appreciate that waiting for an order can be frustrating, and I hope this provides some clarity around the timescales involved with your order.
If you would like to discuss this further, please feel free to contact our team at reviews@petdrugsonline.co.uk, and we’ll be happy to help.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
购买日期:16/07/2026
0
分享
受信赖的顾客
经 Feefo 确认
3 days ago
Once they realised there was problem Customer services became very proactive. Just disappointed there was no process to recognise the original transmission failure until I chased delivery
Jess
Pet Drugs Online
3 days ago
Good Afternoon,
Thank you for taking the time to speak with me today and for sharing your feedback. I really appreciate you taking the time to discuss your experience with me, and I hope that your future orders provide you with a much more positive experience.
If you need any further assistance from our team, please don’t hesitate to get in touch. We’ll be more than happy to help.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
购买日期:22/07/2026
0
分享
受信赖的顾客
经 Feefo 确认
3 days ago
Very straightforward to order and kept up to date on the delivery
Jess
Pet Drugs Online
3 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I didn’t need customer service, ordering was ok but seemed to take a few days to ok it once I put the prescription in my vet sent me. Which then made delivery longer. But now I know that I will make...
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Jess
Pet Drugs Online
3 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Excellent service and previously good response to email correspondence and in person on telephone .
Jess
Pet Drugs Online
3 days ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Hello,
Thank you for your feedback.
I’d really like to help resolve this for you but unfortunately, I'm not able to investigate this further from the information provided.
If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk please include your order number so we can help as quickly as possible.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Super fast delivery
Good communication
Will be using again
Jess
Pet Drugs Online
3 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
购买日期:22/07/2026
0
分享
SH
Susan Holden
经 Feefo 确认
GBR
4 days ago
Susan Holden 就 Pet Drugs Online 说了什么:
Very easy to order excellent service
Jess
Pet Drugs Online
3 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team