Dear Mr and Mrs Ali,
Further to your review of Payne & Co on Feefo, we are sorry to hear that you were upset in your experience in the purchase of your property through ourselves. We take on board the comments that you have made and we will make sure we try to improve our service.
Your purchase was a particular difficult case in respect of your financial situation which was outlined in your review. Once the sale was agreed the transaction would have included many chasing calls to solicitors, brokers and yourselves to ensure that progress was being made. We are sorry if this has caused you upset but it is all part of our sales progression process to ensure that our client was updated throughout the transaction and ultimately to ensure a successful completion.
If you would like to discuss this matter with me personally please feel free to give me a call on 0208 518 3000
We wish you all the very best in your new home.
Kind Regards
Ken Payne
Partner
