The caravan was not fit for use. Soaking wet through, carpets were like puddles & no mattresses or bedding. Moved to another caravan but boiler wasn’t working so no hot water or heating!!
Appalling...
Staff are amazingly friendly, always know the area and will give recommendations to other Parkdean Resorts. SOUTHERNESS was spotless clean, food in restaurants was lovely and entertainment was great....
Caravan come unwelcoming as smell of dog/urine we had to disinfect before we could even sit in lounge but arrived late at night and help given with heating
Misozi Messruther
Parkdean Resorts
1 year ago
Hello we are sorry you found your accommodation like this we hope you contacted reception where they could help you. We also hope this does not put you off from coming to one of our many parks in the future.
Lodge beautiful warm and welcoming on arrival .slightly disappointed as unable to use hot tub on arrival as cold
Misozi Messruther
Parkdean Resorts
1 year ago
Hello Christine thank you for taking your time to leave us this great feedback. Sorry your hot tub was not ready in time we will be sure to have this looked in to. We hope this does not put you off coming back and making more memories with us.
