Dear Customer,
Thank you for your feedback, and I am truly sorry for the disappointment caused by your experience with our luxury boules set and the subsequent delays in resolving the issue.
Firstly, we apologise for the mistake with the product you received on Christmas morning and fully appreciate the inconvenience and embarrassment this caused. This does not reflect the standards we hold ourselves to at Noble Macmillan.
Regarding your refund, our policy requires us to process refunds once returned items are received and inspected. We have not yet received the returned item, which has unfortunately delayed the refund process. We are investigating why this has happened (with our couriers) and in this case processed the full refund.
As a gesture of goodwill, we offered an additional 20% in store credit, which has been issued as a code for your use. We understand there may have been some confusion about this, and we apologise if our communication was unclear.
Kind regards,
Customer Support
