Niseko Portfolio 点评

Dear Francis, Thank you so much for your wonderful review! We’re thrilled to hear that you had an amazing experience with our team. Providing exceptional service is a priority for us, and it’s fantastic to know that our staff made such a positive impact during your stay. We truly appreciate your kind words and hope to welcome you back soon! Best regards, The Niseko Portfolio Team

Dear P****, Thank you for your kind words! We’re so happy to hear that you experienced friendly and speedy service during your stay. It’s always our goal to make sure our guests feel well taken care of, and your feedback truly means a lot to us. We’d love to welcome you back anytime! Best regards, The Niseko Portfolio Team

Dear D****, Thank you for your feedback. We’re sorry to hear about the miscommunication regarding the pickup with your Travel Agent and our team. We’ll be sure to inform the relevant team and work to improve the coordination for future stays. We truly appreciate you bringing this to our attention, and we’ll ensure better communication moving forward. Best regards, The Niseko Portfolio Team

Dear Phil, Thank you so much for your fantastic review! We’re thrilled to hear that you had an excellent stay at Villa Rusutsu and that you enjoyed the comfort, washing facilities, and buffet breakfast. We’re also grateful for your helpful suggestions regarding the shuttle service and meal variety—these are great ideas, and we will certainly take them into consideration for future improvements. Best regards, The Niseko Portfolio Team

Dear Katrina, Thank you for your lovely review! We're thrilled to hear that your stay at Hupni was such a success for the whole family. We’re also happy to know that the check-in process was smooth and that everyone enjoyed the spacious outdoor area. We’ll take your suggestion about booking in AUD into consideration and look into ways we can make that possible for future guests. Best regards, The Niseko Portfolio Team

Dear Tom, Thank you for your wonderful review! We’re so glad to hear that you enjoyed your stay at Hangetsu and found the staff, especially Masa, helpful and friendly. It’s also great that the lift shuttle made your stay more convenient. We look forward to welcoming you back again soon! Best regards, The Niseko Portfolio Tea

Dear R******, Thank you for sharing your feedback. We sincerely appreciate the time you took to provide us with your insights and would like to address the points you mentioned: Check-In Process: Our check-in process, including scanning passports and securely saving credit card details in our system, must be completed at the front desk to meet operational requirements. We arrange for the same driver to handle both your private transfer and the trip from the front desk to the property to make the process smoother and more convenient for our guests, as it avoids the need to change vehicles. While our team does not typically accompany guests to the property after check-in, they are always available to answer any questions or provide assistance. Additionally, our property guide includes helpful information about the utilities and features of the property for your convenience. If there was any miscommunication during this process, we sincerely apologize. Departure Arrangements: As noted in June during the private transfers booking, the scheduled pick-up time was 10:00 AM from the property to bring you to the front desk at check-out time, with your private transfer departure at 11:30 AM. We also offered the option to drop you off at the resort earlier to have a walk, breakfast or coffee until the departure time. Shuttle Service: We are proud to offer this shuttle service as a complimentary feature each season, and we continuously adjust timings after every winter based on guest reviews to improve efficiency. For your stay, we even arranged private drivers for you and your family to meet specific ski lesson schedules as an extra complimentary service. While we strive to create schedules that are convenient for as many guests as possible, we understand it is never possible to meet everyone’s individual preferences. Our goal is always to make the service as fair and balanced as possible for all of our guests. We appreciate your feedback and will keep it in mind as we plan for future improvements. Thank you again for your comments, which help us enhance the experience for all our guests. We hope to have the opportunity to again, welcome you back in the future and provide a seamless and enjoyable stay. Best regards, Emile Crovisier Guest Services Manager

Dear James, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay with us! It was our pleasure to host you, and we’re thrilled that you had a great experience. We hope to welcome you back to Niseko in the future for another wonderful stay. If there’s anything we can do for you, please don’t hesitate to reach out. Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Dear Adrian, Thank you for your kind words about your stay with us! We’re delighted to hear that you had a smooth check-in experience and that our team could assist you upon arrival. Providing seamless service is always our goal, and we’re so pleased that you felt well taken care of. We truly appreciate your support and hope to welcome you back to Niseko in the future! If there’s anything we can do for you, please don’t hesitate to reach out. Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Dear Kieu, We really appreciate you sharing your experience with us! It’s wonderful to hear that the booking and check-in process was smooth and well-organized, and that our transfer service added to your convenience. We always aim to make our guests’ stays as hassle-free as possible, so we’re glad everything went seamlessly for you. We’d love to have the opportunity to host you again in the future. If there’s anything we can do for you in the meantime, please don’t hesitate to reach out. Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio