Good clear communication and Joe was very pleasant to deal with. Efficient service
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DA
David
经 Feefo 确认
4 years ago
David 就 NICEIC Insurance Services 说了什么:
Good value for money and easily purchased
The cost was the same as last year for the same cover. Last year was a competitive price so it was relatively easy to check the documents and re-order.
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SI
simon
经 Feefo 确认
4 years ago
simon 就 NICEIC Insurance Services 说了什么:
Very efficient
Easy to work with , no messing about and the best price first time
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BR
Bruce
经 Feefo 确认
4 years ago
Bruce 就 NICEIC Insurance Services 说了什么:
Can’t get through to insurance on phone called numerous times.
I have called numerous times to jelf insurance no answer 8 times from 08.30
Am to 09.10 am and still switches to answer machine ..?
Forms sent yesterday which I need to send to my customers are...
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Lauren Charlesworth
NICEIC Insurance Services
4 years ago
Thank you for your feedback, I apologise you were unable to get through, there is limited staff until 9am and if the lines are busy it will go to the voicemail where someone will contact you as soon as possible if a message is left. I have asked for an Executive to contact you as a matter of urgency to arrange for the documents to be resent.
Should you have any further queries, please do not heistate to get in touch on 0333 015 6629.
Kind Regards,
Lauren Charlesworth
NICEIC and ELECSA Insurance Services
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Liam
经 Feefo 确认
4 years ago
Liam 就 NICEIC Insurance Services 说了什么:
Lovely customer service and easy to apply.
0
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MI
Michael
经 Feefo 确认
4 years ago
Michael 就 NICEIC Insurance Services 说了什么:
Excellent
Very helpful good price easy to contact
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BR
Brian
经 Feefo 确认
Beaminster
4 years ago
Brian 就 NICEIC Insurance Services 说了什么:
A link to the website, but no instructions how to proceed.
I found it rather difficult to navigate the site. I followed the link that was given to me in the email but once I'd got to the website the process was unclear. What was I supposed to do? What button...
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Lauren Charlesworth
NICEIC Insurance Services
4 years ago
Thank you for your feedback, I have relayed this back to the IT Department and arranged for an Executive to contact you directly to discuss this further.
Should you have any further queries, please do not heistate to get in touch on 0333 015 6629.
Kind Regards,
Lauren Charlesworth
NICEIC and ELECSA Insurance Services
0
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SE
Sean
经 Feefo 确认
4 years ago
Sean 就 NICEIC Insurance Services 说了什么:
OK
good price but very pushy with the telephone sales as 6 phone calls in 7 days
Lauren Charlesworth
NICEIC Insurance Services
4 years ago
Thank you for your feedback , I apologise for the number of calls you have received over such a short period and I have notified the Manager of the team to allow them to invesitage this internally.
Should you have any further queries, or wish to discuss this in more detail, please do not heistate to get in touch on 0333 015 6629.
Kind Regards,
Lauren Charlesworth
NICEIC and ELECSA Insurance Services
0
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CH
Christina
经 Feefo 确认
4 years ago
Christina 就 NICEIC Insurance Services 说了什么:
Affordable insurance awful group to deal with
If it wasn’t for the fact the indemnity insurance was cheap I wouldn’t use them.The legal documents emailed to me for my full inspection were beyond my comprehension as it is written in legal jargon...
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Lauren Charlesworth
NICEIC Insurance Services
4 years ago
Thank you for your response, unfortunately the documents are provided by the insurer and we are unable to change these, however we can explain the levels of cover and should you have any specific queries that we are unable to answer we can refer this to the insurer on your behalf and obtain that information for you.
I apologise that this was not done on this occasion, we do want to help customers to make sure they understand the documents as much as possible and I have arranged for an Executive to contact you directly to discuss this, and any other queries you may have, further.
Should you wish to contact us in the meantime, please do not heistate to get in touch on 0333 015 6629.
Kind Regards,
Lauren Charlesworth
NICEIC and ELECSA Insurance Services
NICEIC Insurance Services provides affordable, high quality insurance cover for electricians and electrical contractors, heating, plumbing and gas engineers, renewables installers, and a wide range of other tradespeople.
NICEIC Insurance Services provides affordable, high quality insurance cover for electricians and electrical contractors, heating, plumbing and gas engineers, renewables installers, and a wide range of other tradespeople.
