Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Neptune 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

AB

Alan Bramhall

Neptune 已确认

Alderney Edge

5 years ago

Alan Bramhall 就 Neptune 说了什么:

Anybody there?

Respond to outstanding matters in a reasonable time rather than months. After closure of the Wilmslow store, nobody at Neptune seems to accept responsibility.

Ellie Millican

Neptune

5 years ago

Hi Alan, I'm really sorry that you have not had the best experience with us. Are you happy if I give you a call to discuss or if you wish to email me directly on ellie.millican@neptune.com that would be great. I look forward to hearing from you.

AB

Alan Bramhall

5 years ago

Still not resolved, performance gets worse.

产品评价

购买日期：03/02/2021

0

HW

Helen Winter

Neptune 已确认

5 years ago

Helen Winter 就 Neptune 说了什么:

My item has arrived broken. No one answered the phone in customer services yesterday. No one has yet to respond to my email yesterday.

Laura Munslow

Neptune

5 years ago

Hi Helen, I am so sorry we have not been in touch yet and thank you for leaving us a review to let us know. I have created a replacement order for you where they can also collect the broken lantern, or please let me know if you are able to dispose of it. The next available date I have booked this for is the 31st of March. My email is laura.munslow@neptune.com and I would be happy to call you for any further feedback or help with anything else.

HW

Helen Winter

5 years ago

I still have received no replacement item and a new one was not delivered on the date arranged. Despite emailing laura directly, I have still received no reply with an explanation as to why this is. Utterly disappointed. I ordered this item in February. I will not be ordering online from this company again despite being an existing customer. I would like a refund processed ASAP.

产品评价

购买日期：27/02/2021

0

JO

Judy Owen

Neptune 已确认

5 years ago

Judy Owen 就 Neptune 说了什么:

Very pleased,had an issue with postage and customer service sorted it for me.Well pleased with place mats too

Laura Munslow

Neptune

5 years ago

Thank you for letting us know of your experience, Judy! I am so happy to read all has been sorted and you are pleased with your new placemats. I hope you have a lovely week ahead of you!

产品评价

购买日期：09/03/2021

0

受信赖的顾客

Neptune 已确认

5 years ago

Boringly predictable - brilliant as usual!

As usual, the experience is excellent. The staff know their stuff and make you feel wanted (in the nicest possible way).

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely comment! So happy we hit the mark for you and I hope we are able to welcome you back soon!

产品评价

购买日期：16/03/2021

1

JQ

J Quixley

Neptune 已确认

5 years ago

J Quixley 就 Neptune 说了什么:

Highly responsive staff

Staff (Imogen) was very helpful and keen to help. On this occasion, the canvas parasol was the wrong size and had to be returned. However this does not detract from the high quality level of service

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely feedback and singling Imogen out! I will pass your comments to her - she will be over the moon to have made a positive impact on your experience and I am sorry the parasol canopy was not the right size. I hope you have found a suitable one ready for summer. Have a lovely rest of your week and I hope we have the opportunity of welcoming you back soon!

产品评价

购买日期：05/03/2021

0

ES

Emma Sadler

Neptune 已确认

5 years ago

Emma Sadler 就 Neptune 说了什么:

Excellent customer service.

The questions I had relating to the products I purchased we answered very quickly, professionally & helpfully. I loved my purchase too.

Laura Munslow

Neptune

5 years ago

Thank you for leaving us a review, Emma, and also for your lovely comments. I am happy to read you are happy with your purchase and we hope to be able to welcome you back soon!

产品评价

购买日期：12/03/2021

0

受信赖的顾客

Neptune 已确认

5 years ago

Excellent service. Arrived safely superb packaging.Delighted

Complete service from order to delivery.

Ellie Millican

Neptune

5 years ago

Thank you so much for the lovely feedback. It is great to hear your original parasol had quite the long life and I'm confident you will find the same quality in your new one! I hope you enjoy many sunny days sat around your table! Have a great week!

产品评价

购买日期：22/02/2021

0

受信赖的顾客

Neptune 已确认

5 years ago

Great parasol, no problem with delivery

Love Neptune’s design. Service impeccable.’

Ellie Millican

Neptune

5 years ago

Thank you so much! It is so lovely to hear you love our designs and the service we give, it has made our day! Have a great week!

产品评价

购买日期：23/02/2021

0

AH

Anthony Hammersley

Neptune 已确认

5 years ago

Anthony Hammersley 就 Neptune 说了什么:

The speedy service. Excellent in lockdown.

Ellie Millican

Neptune

5 years ago

Hi Anthony, thank you so much! I'm pleased you found our service speedy even though we are in lockdown. Hopefully we'll see you again soon!

购买日期：12/03/2021

0

受信赖的顾客

Neptune 已确认

5 years ago

Excellent service, great communication and fast informed delivery.

Great telephone communication, excellent delivery service.

Ellie Millican

Neptune

5 years ago

Thank you so much for the wonderful review. I'm so pleased you had a great experience with us. Hopefully we'll see you again soon!

购买日期：06/03/2021

0

Neptune 点评

Suffolk 6-10 Seater Extending Dining Table该产^品的更^多点^评 (7,122)浏览产品网站Can’t say as it has to go back.

White Glove Service该产^品的更^多点^评 (7,122)浏览产品网站Broken lantern delivered in the post.

Emily Quilted Cotton Salt Placemats - Set of 6该产^品的更^多点^评 (7,122)浏览产品网站Very pleased with place mats,well made and look perfect on my table

Neptune Jute Bag Large - Smoke该产^品的更^多点^评 (7,122)浏览产品网站Just can't buy better shopping bags in my opinion. Our first lot lasted us over 4 years and got some serious use, so I'm delighted to have some more to keep me going.

3.5m Canopy, Natural该产^品的更^多点^评 (7,122)浏览产品网站I can't give it more stars as it was the wrong size (my fault). The canopy appeared to be well made and would suit the correct stand well.

Standard Parcel Service (by Royal Mail)该产^品的更^多点^评 (7,122)浏览产品网站Great quality, very authentic faux Olive branches. Sets my window off beautifully.

Classic 3.0m Parasol Frame该产^品的更^多点^评 (7,122)浏览产品网站My original pole ¶sol was much better quality 15 years ago!. Solid wood like a yacht mast &very heavy. This is much lighter &metal but I'm sure it will be just as good. Fits my original table nicely.

3m Canopy, Natural该产^品的更^多点^评 (7,122)浏览产品网站Well made, fits our existing canopy base perfectly

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？