The National Trust operates over 500 cottages, bunkhouses and bothies and 23 campsites in England, Wales and Northern Ireland.
服务
4.8
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产品
4.7
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过去一年内的 条评价
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PB
Pascal Bernard
经 Feefo 确认
1 month ago
产品评价
National Trust Holidays
National Trust Holidays
7 days ago
Good morning,
Thank you for your feedback. We hope you enjoyed your stay with us at Waterclose Meadows Campsite. Our website is full of holiday inspiration and we hope to welcome you on another National Trust holiday soon.
Kind regards,
National Trust Holidays
Booking was fine but the complaints process shocking - no response to our problems with rubbish and just excuses in the follow up email exchanges.
National Trust Holidays
National Trust Holidays
29 days ago
Good morning
Thank you for your feedback. We're pleased the booking process was straightforward. We're sorry you were disappointed with the response to your complaint.
As our colleague mentioned, the bins were emptied two days prior to your arrival so we were surprised to hear they had filled up again given there are only five pitches on the site. It seems that beach users were filling them up so we will be looking to find a way of making the exclusive site usage clear.
Kind regards
National Trust Holidays
产品评价
National Trust Holidays
National Trust Holidays
29 days ago
Good morning
Thank you for your feedback. We're pleased your enjoyed the location. We're sorry you were disappointed with the response to your complaint.
As our colleague mentioned, the bins were emptied two days prior to your arrival so we were surprised to hear they had filled up again given there are only five pitches on the site. It seems that beach users were filling them up so we will be looking to find a way of making the exclusive site usage clear.
Kind regards
National Trust Holidays
I find the system difficult to navigate to find the accommodation I want but once I’ve found what I want booking and paying is easy. Follow up emails are useful.
Booking was straightforward online and further instructions and directions to the cottage were clear.
产品评价
National Trust Holidays
National Trust Holidays
1 month ago
Good afternoon
Thank you for your great feedback. We are so pleased you enjoyed your stay with us at Cariad Cottage. Our website is full of holiday inspiration and we’re taking bookings now for breaks up to August 2028. We hope to welcome you on another National Trust holiday soon.
Kind regards
National Trust Holidays