Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Nanu 点评 | https://www.feefo.com/reviews/nanu 的客户服务点评 | Feefo

受信赖的顾客

6 years ago

Excellent service

产品评价

购买日期：13/03/2019

0

受信赖的顾客

6 years ago

Poor quality product and customer service

Pillows lost there firmness in less than a month. Photos sent to customer service, showing obvious defect. Returned pillows, only for them to be lost in transit, customer service unwilling to...

jody harold

Nanu

6 years ago

Thank you for your feedback, sorry to hear you are not happy with the service you received. Unfortunately, we cannot be held responsible if returns get lost in transit, which is why we advise customers to retain their proof of posting.However, we do aim to offer the best service and take all feedback seriously. We would love the opportunity to make things right, please contact us on support@nanusleep.co.uk to discuss the issue further. #makingyouhappymakesushappy

受信赖的顾客

6 years ago

Since leaving this review, I was advised to contact customer services again at Nanu, who have now very kindly replaced pillows. Thank you very much.

产品评价

jody harold

Nanu

6 years ago

Thank you for your feedback, sorry to hear you had an issue with your pillow. We will use your feedback to constantly improve our product based on the your voice, the customer. Please email us on support@nanusleep.co.uk and we’ll work with you to resolve your issue as quickly as possible.

受信赖的顾客

6 years ago

After leaving this review, I was advised to contact customer services again who have now replaced the pillows. Not sure why this wasn’t done in the first place, but very grateful it’s been sorted now. Thank you.

购买日期：15/01/2019

1

TC

Trusted Customer

6 years ago

Trusted Customer 就 Nanu 说了什么:

Not the greatest pillow and service to match

The terms of the trial were not entirely clear. I understand it was a 30 day trial, but it was not specified when this began (upon purchase or receipt) and the postage time to return. I contacted...

jody harold

Nanu

6 years ago

Thank you for your feedback, sorry to hear you are not happy with the service you received. We aim to offer the best service and take all feedback seriously. The 30 nights' trial is from date of receipt and is not extended when pillows are exchanged. We are sorry that was not made clear. We have updated our communications to reflect this going forward. Please contact us on support@nanusleep.co.uk to discuss the issue further.

产品评价

购买日期：05/02/2019

0

TC

Trusted Customer

6 years ago

Trusted Customer 就 Nanu 说了什么:

pillows are worth its value very good to sleep on and will recommend to friends and families.

jody harold

Nanu

6 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

产品评价

购买日期：04/01/2019

0

受信赖的顾客

6 years ago

Arrived very quickly and very nicely packaged.

jody harold

Nanu

6 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

产品评价

购买日期：24/04/2019

2

TC

Trusted Customer

6 years ago

Trusted Customer 就 Nanu 说了什么:

Quick delivery

jody harold

Nanu

6 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

产品评价

购买日期：10/12/2018

0

受信赖的顾客

6 years ago

Slow service had to chase to receive order

jody harold

Nanu

6 years ago

Thank you for your feedback, sorry to hear you had a delay in receiving your order. Your order was during one of very busy periods, and while this is not an excuse for the slow service you received, we do make every pillow unique to your request. We are sorry this impacted on our service to you and we have since made improvements.

产品评价

jody harold

Nanu

6 years ago

We are sorry to hear you found the pillows not firm enough. All are pillows are created by you, for you which makes your pillow unique. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. Please contact me on support@nanusleep.co.uk to look at the matter in more detail and hopefully meet your requirements.

jody harold

Nanu

6 years ago

We are sorry to hear you found the pillows not firm enough. All are pillows are created by you, for you which makes your pillow unique. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. Please contact me on support@nanusleep.co.uk to look at the matter in more detail and hopefully meet your requirements.

购买日期：08/01/2019

1

受信赖的顾客

6 years ago

Very good1

jody harold

Nanu

6 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

产品评价

购买日期：11/04/2019

1

TC

Trusted Customer

6 years ago

Trusted Customer 就 Nanu 说了什么:

Not the best pillows.

The pillows came quickly however it’s only been a couple of months and they are flat already. I bought 4 pillows and I need to replace them. Only thing I liked about them is the external material...

jody harold

Nanu

6 years ago

Thank you for your feedback, sorry to hear you are not happy with the pillows. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. We would love the opportunity to make things right, please contact us on support@nanusleep.co.uk to discuss the issue further. #makingyouhappymakesushappy

购买日期：08/01/2019

2

受信赖的顾客

6 years ago

Looked expensive when I opened the box.

Very well packaged and presented. Arrived in 2 huge boxes. Prompt service.

jody harold

Nanu

6 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

产品评价

购买日期：14/01/2019

0

Nanu 点评

John's Nanu Pillow该产^品的更^多点^评 (8)浏览产品网站Pillows were perfect, no more neck pain for me.

John's Nanu Pillow该产^品的更^多点^评 (8)浏览产品网站Good quality and really did help my sleep improve

Sarah's Nanu Pillow该产^品的更^多点^评 (1)浏览产品网站Pillows lost firmness after less than a month. Photos sent to customer services showing obvious defects. Was asked to return, which I did, only for them to get lost in transit. Unable to find...阅读更多

Sally's Nanu Pillow该产^品的更^多点^评 (8)浏览产品网站I liked the survey online to work out the best pillow for me but when i had used it for 2 weeks, it became flat in the middle. This seemed particularly quick to have become so flat. It was as if...阅读更多

Kam10@live.co.uk 's Nanu Pillow该产^品的更^多点^评 (8)浏览产品网站very good and comfort to sleep on. especially you have migraine

Jo's Nanu Pillow该产^品的更^多点^评 (8)浏览产品网站Best pillow I’ve ever had! I’ve tried lots of different types but this is the most comfortable. Not woken up with neck ache once since I got this.

Lisa's Nanu Pillow该产^品的更^多点^评 (8)浏览产品网站Quick service worthy buy ,

Craig 's Nanu Pillow该产^品的更^多点^评 (4)浏览产品网站Ordered extra firm dissappointed in firmness

Andrea's Nanu Pillow该产^品的更^多点^评 (8)浏览产品网站As above not firm enough.

Michele's Nanu Pillow该产^品的更^多点^评 (4)浏览产品网站Worst pillow ever.. don’t bother

Lulu's Nanu Pillow该产^品的更^多点^评 (8)浏览产品网站They have flattened out somewhat now and lost about 25% of their loft. Still like them very much, very soft and supportive, but I’m a teeny bit disappointed they haven’t lasted as thick pillows...阅读更多

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？