delivery was ok and the shirt that came wwas correct for order only i ordered wrong colour sent it back which did not arrive it then took days of searching for a scrap of paper with returns number...
Internet side is Excellent. However, buying a range of items from high st was poor. Staff failed to pass information on, and failed to provide promised support. Iam in a wheelchair and also found...
The delivery company was unable to deliver the product to me and hence returned it back to company. Therefore, I have paid for an umbrella which has never delivered to me. Quite upset customer ;(((((
Moss Bros
Moss
13 years ago
please accept our apologies. When we receive undelivered parcels we contact the customers to arrange either a redelivery or a refund, and we failed to do so on this occasion.
Would you like us to send the umbrella to you (same address or to an alternative address) or do you prefer a refund?
Kind regards
Moss Online Customer Care
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.
