Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Moss 点评 | https://www.feefo.com/reviews/moss-bros 的客户服务点评 | Feefo

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受信赖的顾客

12 years ago

购买日期：16/01/2013

Excellent shipping. Very speedy and nice to get the emails advising of delivery status, including…

Excellent shipping. Very speedy and nice to get the emails advising of delivery status, including the drivers name!

受信赖的顾客

12 years ago

购买日期：17/01/2013

I ordered online and requested delivery to my local shop. this was changed to delivery to…

I ordered online and requested delivery to my local shop. this was changed to delivery to my house by your company. I took time off to be at home. the delivery guy didnt knock on door. I missed...

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Moss Bros

Moss

12 years ago

the reason the address was your home address is because on PayPal your default address is the one at 46 highwood park. When the order was made the click and collect to store service should have been used, but instead you used the standard delivery option. We will look at how we can make this clearer to our customers at the checkout stage. Kind regards Moss Online Customer Care

受信赖的顾客

12 years ago

购买日期：16/01/2013

Thanks, for fast, international delivery :)

产品评价

受信赖的顾客

12 years ago

购买日期：17/01/2013

Great choice, great price and execellent service

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受信赖的顾客

12 years ago

购买日期：17/01/2013

Twice I have gone to use voucher codes that say that they valid and when…

Twice I have gone to use voucher codes that say that they valid and when I go to use them with Moss Bros they say they have expired and tell the customer!!!! to ring Voucher codes to complain. ...

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Moss Bros

Moss

12 years ago

We do apologise for this, we are looking at resolving this issue. Kind regards Moss Online Customer Care

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受信赖的顾客

12 years ago

购买日期：17/01/2013

trousers arrived quickly even in the bad weather

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受信赖的顾客

12 years ago

购买日期：17/01/2013

all ok

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受信赖的顾客

12 years ago

购买日期：16/01/2013

Excellent service, delivered within a matter of days. Can't fault the courier service, well impressed

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受信赖的顾客

12 years ago

购买日期：16/01/2013

Was told it had been delivered, then told it was out of stock

Moss Bros

Moss

12 years ago

we do apologise for this. We are experiencing issues with our back end system at the moment and are resolving them as fast as we can. Once again we do apologise for the service you have recieved on this instance. Kind regards Moss Online Customer Care

受信赖的顾客

12 years ago

购买日期：16/01/2013

Have left 3 emails, rang 5 times and haven't had a response? I ordered 3…

Have left 3 emails, rang 5 times and haven't had a response? I ordered 3 shirts on the 3 for 50 offer the invoice cams out at £112.I have tried to contact someone to either cancel the order and have...

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Moss Bros

Moss

12 years ago

We do apologise for this issue we have a few problems that we are resolving at present. I can confirm the refund was processed on the 23rd of January for the missing shirt. Kind regards Moss Online Customer Care

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关于Moss

A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.

Moss has over 100 stores nationwide.

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020 7447 7200

128 Albert Street, Camden, London, City of London, NW1 7NE, United Kingdom

Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

为什么 Feefo 的评价是值得信赖的？

了解有关 Feefo 的更多信息

Moss 点评

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Blazer V-Neck Classic Fit Merino Wool Mix Jumper Green浏览产品网站Will be returning this on Saturday as Savoy Taylors Guild is a lot better quality even though hardly any difference in price.

Blazer V-Neck Classic Fit Merino Wool Mix Jumper Beige浏览产品网站Will be returning this on Saturday as Savoy Taylors Guild is a lot better quality even though hardly any difference in price.

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Savoy Taylors Guild Cotton Cashmere Mix V-Neck Jumper Grey浏览产品网站Smart jumper, good quality

Ted Baker Lace Up Mocasins浏览产品网站Excellent shoe, can't go wrong with a pair of teds and good value for money

Savoy Taylors Guild Regular Fit Reverse Bengal Stripe Double Cuff Formal Shirt Navy浏览产品网站

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？