It was explained there was a delay from the manufacturer and the goods would be sent as soon as they were received. After a short delay the customer decided to cancel the order but when it was explained that no one else had the product he decided not to cancel but to wait until they became available. They were dispatched the day we received them.
(It turns out the person who had the authority to sign the clearance paperwork for the goods had died so the company could not release the product.)
Mendelssohn's
Kept informed about status of shipment - no complaints
Mendelssohn Pilot Supplies
Mendelssohn Pilot Supplies
14 years ago
Thanks for responding to the Feefo survey.
We asked Garmin for their comments, see following.
The paperwork that comes with the product clearly states the app is US only. We have chosen not to advertise the app in the European adverts or product information because it is not relevant. Unfortunately while we would love to have the app in Europe it is currently not available, and so we sell the product without promoting this software. So the software isn’t even mentioned at this time, rather than stating it’s not suitable which would result in additional costs for changing the packaging.
Martin
ICOM UK recommended Mendelssohn to me as an authorised supplier of their batteries. I then ordered a replacement battery for an ICOM transceiver. The photo on the website appears to show an...
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Mendelssohn Pilot Supplies
Mendelssohn Pilot Supplies
14 years ago
As discussed on the telephone this was a "Picking Error" for which we apologize. We have dispatched the correct item and enclosed paperwork for the return of the wrong item
Martin
受信赖的顾客
14 years ago
I was really impressed to get a phone call from Mendelssohn very soon after I left the above comments. Lawrence apologised and explained it was a 'picking error' and the correct ICOM original battery would be dispatched immediately, together with a postage-paid bag for me to return the aftermarket battery, even though I had been using the latter.
You only really find out how good a company is when a problem occurs and this was an exemplary response. My opinion of Mendelssohn changed from being uncertain if I'd buy from them again to being both confident of buying again and willing to recommend them to friends. So thank you and well done on great customer service!
Mendelssohn Pilot Supplies
Mendelssohn Pilot Supplies
14 years ago
Thanks for your understanding and your fresh encouraging words.
Mendelssohn's
