So impressed with the service I received. From my initial call to the claims handler and then the continuity of dealing with a particular person or team. Kept in the loop throughout. All the staff I...
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Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Thank you for your 5-star review. We’re very pleased to hear that you were so happy with the service you received. If we can help further please don’t hesitate to ask.
Many thanks for taking the time to review your experience with us. We’re delighted to read how pleased you were with the 5-star rated service you received. If there is anything else we can help with please do not hesitate to ask.
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IA
Ian
经 Feefo 确认
8 years ago
Ian 就 Mazda Insurance & Accident Aftercare 说了什么:
What's not to like about it
I made one phone call and they did the rest, they picked up my car and left a courtesy car of a similar type, brought my car back good as new, also they kept me updated on the progress of the repair...
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Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for your 5-star review. We’re delighted by how pleased you were with the service you received. If there is anything else we can help with please do not hesitate to ask.
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TO
Tomasz
经 Feefo 确认
Birmingham
8 years ago
Tomasz 就 Mazda Insurance & Accident Aftercare 说了什么:
I wil never ever use Mazda Accident aftercare or kindertons again.
For first There is no such thing like Mazda Accident aftercare cause service is done by kindertons. Opinions about Kidertons can be found on the internet. I regret I used Mazda Accident...
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Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for your feedback. We are very sorry that you weren’t happy with the service you received. We have passed your comments onto our customer experience team who will contact you to discuss this further.
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JO
Jon
经 Feefo 确认
8 years ago
Jon 就 Mazda Insurance & Accident Aftercare 说了什么:
Unfortunately not a very accommodating service
My experience was not satisfactory due to a lack of attention with regards to my replacement vehicle requirements and a lack of delivery options. I was advised to pick up my courtesy hire vehicle...
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Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for your helpful feedback. We are very sorry that the collection/delivery of your courtesy hire vehicle was not carried out properly and I have passed your feedback onto our customer experience team. This is not our usual standard of service and we very much appreciate you bringing this to our attention in order to help us continually improve our service.
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IS
Ian Skelly
经 Feefo 确认
Thatcham,Berkshire.
8 years ago
Ian Skelly 就 Mazda Insurance & Accident Aftercare 说了什么:
Absolutely brilliant service from start to finish.Thank you.
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for taking the time to review your experience with us. We’re delighted to read how pleased you were with the 5-star rated service you received. If there is anything else we can help with please do not hesitate to ask.
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受信赖的顾客
经 Feefo 确认
8 years ago
Immediate follow up and liaison with 3rd Parties insurance good, achieved an as new repair with a Mazda authorised body shop. Trouble free management of my no fault accident situation. Only...
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Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for taking the time to review your experience with us. We can only apologise that on this occasion we were unable to provide a like for like vehicle. We do try to do so where and when we can, but this is not always possible. Where we are unable to, we provide a vehicle of a similar size to ensure it is convenient for the customer. We are pleased that you were happy with the overall service.
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受信赖的顾客
经 Feefo 确认
8 years ago
Poor
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
We're sorry to hear that you weren't happy with the service you received. We have passed your comments onto our customer experience team who will be in contact with you to discuss this further.
0
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受信赖的顾客
经 Feefo 确认
8 years ago
See above
Helped me with getting my car repaired after accident , not insured with Mazda.
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for your positive feedback. If there is anything we can help with further, please don’t hesitate to ask.
Mixed service depending on case handler; Clare was outstanding,Neil was not
The first case handler I dealt with was excellent (Clare). She was communicative and remained in touch throughout. However, when my cases transferred to Neil, I received a lower level of service. He...
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Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for your feedback. We have passed your comments onto the claim handling team and they will contact you to discuss this further. This is not our normal level of service and it is always helpful when we are provided with feedback so we can continually improve our service.
