Thank you for your feedback via Feefo. My best advice to prevent any future problems with condensation is to remove the panel(s) during the warmer summer weather and let the window frames dry out completely.
Are the outside putties in good condition? Moisture may have permeated into the wood and once inside the cavity it becomes trapped and has nowhere to go.
Please refer to the maintenance and care instructions on the web-site.
I would be very pleased to receive any further feedback
Richard Cutts
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受信赖的顾客
11 years ago
购买日期：05/11/2013
product came in timescale specified & was well packaged
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受信赖的顾客
11 years ago
购买日期：29/11/2013
Generally good service though somewhat vague on product details.
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受信赖的顾客
11 years ago
购买日期：13/12/2013
Very good service - particularly appreciated the advice received over the phone prior to purchase.
Very helpful in all practical aspects of the design and application of installations. You get through directly to Richard whose business it is and who knows the subject in depth.
Magneglaze
Magneglaze
11 years ago
Many thanks for your response. In striving to be the best available on the market in this sector, endorsements such as this are very encouraging.
Richard Cutts
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受信赖的顾客
11 years ago
购买日期：09/01/2014
Excellent customer service, Magneglaze replaced goods damaged in transit without hesitation and with acceptable speed.
There is no option on the on-line order form to specify which colour magnetic strip you require, or any special requests. The customer has to e-mail or phone separately, which is an uneccessary...
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Magneglaze
Magneglaze
11 years ago
Thank you very much for providing feedback. We will be amending this aspect of the web-site very soon.
As advised on the maintenance and care instructions, it is advisable to remove panels from hot spots during the warmer months.
The frame strips should NOT part company from the window.
This will only happen if the surface is not fully receptive and has not been prepared carefully. The strength of the magnetic tape is significant and they will de-laminate if there is any unevenness.
Richard Cutts
Magneglaze
Magneglaze
11 years ago
Mistake in first message please see change!
Richard Cutts
We add secondary glazing to most window types. Our specialty and expertise lies uniquely in the insulation of sash windows, whatever their age and condition. Even if they are out of square!
We add secondary glazing to most window types. Our specialty and expertise lies uniquely in the insulation of sash windows, whatever their age and condition. Even if they are out of square!
