Luxury Gold 点评

Our Travelling Concierges have a passion for providing our guests with unforgettable experiences. That is why it delights us to read that Roberto helped to make your time in Peru so memorable. As well, we are always working hard to create new and exciting itineraries for our guests. Therefore, we have passed on your new destination suggestions to our Product Development team for their consideration going forward. Nonetheless, we are delighted that you had an excellent time journey with Insight Vacations.  

By request, our Reservations team are always happy to help arrange private transfers for our guests making their own travel arrangements. Nevertheless, we are delighted that you enjoyed your overall time on the tour, and we hope that you have made many brilliant memories. 

We are sincerely disheartened to read that you felt you had a difficult journey with us. Whilst, your email has not reached us yet, this feedback has been immediately relayed to our Guest Relations Department. We thoroughly investigate each complaint, and appreciate your patience whilst we make our inquiries, and one of our representatives will contact you directly. 

We are delighted that our Travelling Concierge and Local Experts helped you to have such an educational experience in Central Europe. Furthermore, we have passed on all of your recommendations for how to make the tour even more enjoyable to our Operations and Product Development teams for their review. Nevertheless, we hope to have the pleasure of welcoming you back to experience touring in style once again. 

It deeply saddens us to read that train delays affected your touring schedule for Toronto. Whilst we do advise our guests that there may be potential disruptions, and therefore recommend booking evening flights when departing, as the city sightseeing tour can be changed from day fourteen to day sixteen, we are sorry to learn that this issue impacted your journey. The mentioned concerns aside, it remains our hope that you had a fantastic time in your first two weeks exploring Canada with us, and returned home with some great stories to share of your adventure.