Luxury Gold 点评

Thank you for your feedback. We are sorry to read that you experienced difficulty with your Transfer to the hotel. Furthermore, we hope that you were provided with the necessary assistance to resolve the situation and that you had a wonderful experience during the remainder of your time in Hawaii. 

It makes us happy to read that you had such a great time with us on the Ultimate Italy tour. In addition, we hope that you have wonderful memories from your experience and we look forward to our next journey together in the future. 

Thank you for writing into us with your observations from the tour. We regret to read that some of your experiences at the hotels and with our Local Experts did not meet your expectations. Our guests well-being and enjoyment of the experiences are two of our top concerns. Therefore, we have forwarded your comments to our Operations and Quality Control teams for their review. Furthermore, we appreciate that you would have liked more time in Venice and we would like to thank you for all of your suggestions. Nonetheless, we truly hope that you have taken some memorable highlights away from your time in Italy. 

Ensuring that all the details of our guests’ journeys have been taken care of is one of the primary roles of our Travelling concierges. Therefore, we are very pleased to read that you had a wonderful service experience on the tour. Furthermore, our Local Experts are there to help enrich the journeys of all of our guests. However, we regret that you were unable to view the tower up close and we will address this concern to ensure any similar situations can be avoided in the future. Nonetheless, we are certainly happy to learn that you enjoyed taking in the iconic sights and scenery on your Luxury Gold Vacation. 

This tour takes our guests through some of the picturesque historic cities of Eastern Canada and we've found that the additional cruise is a nice relaxing way to help our guests explore more of these charming cities in depth. Therefore, it pleases us to read that you had a great experience overall with Luxury Gold and we hope that you will join us to learn more about some of our other exciting destinations in the future. 

Thank you for bringing your experience on the Ultimate Italy tour to our attention. We are sorry to read that you encountered difficulties with some of the amenities at the hotel near Florence, and we will look into this further with the hotel to ensure that they have been fixed. What's more, we understand that some alterations to the itinerary would be better suited to your preferences. So we have forwarded your suggestions to our Product Development team, for their consideration going forward. Nonetheless, we are very pleased that you felt the tour was excellent overall and we hope to have the chance to demonstrate our top quality service to you once again. 

Nothing is too much for our dedicated Tour Directors who are passionate about creating amazing experiences for our guests. Furthermore, it makes us happy to learn that this was apparent throughout your journey, and we hope that you will join us again soon to learn more about some of our other exciting destinations. 

The luxurious London and Paris tour is a great way to experience these two vibrant cities in luxury, whilst also enjoying lots of time at leisure to discover both in a way that suits your individual preferences. Nonetheless, we hope that you were still able to take lots of enjoyment from the time that you did spend with us, and we hope that you are now feeling in much better health. 

We are delighted that you felt we lived up to our promise to showcase the most amazing sights and scenery to our guests. Furthermore, we are delighted that the performance of your Traveling concierge; Julie, impressed and we hope that we will share many more complete experiences with you again in the near future.