Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Luxo Living 点评 | https://www.feefo.com/reviews/luxo-living 的客户服务点评 | Feefo

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受信赖的顾客

4 years ago

购买日期：21/05/2021

Poor communication

Poor service from people who do not care. Poor communication at best. I ordered items online for a pickup. I drove 800km to get there and I talked to an assistant on the phone. She told me the...

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产品评价

Emma Mccarrol

4 years ago

购买日期：06/04/2021

Emma Mccarrol 就 Luxo Living 说了什么:

Nice bed. Not happy with my experience tho.

Finally after waiting 2 months my triple bunk bed has arrived! The second box was lost in transportation and it was such a long process for lux living to resend the second box again. Lack of...

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Suresh Perera

4 years ago

购买日期：24/04/2021

Suresh Perera 就 Luxo Living 说了什么:

Don't waste your money and time they are unorganised,unprofessional

Very very poor , took one month to hear from them after my purchase , end up asking for a refund and still waiting for get my money back

产品评价

受信赖的顾客

4 years ago

购买日期：10/04/2021

If I could rate Luxo Living zero stars I would. Terrible customer service and follow up. I purchased two side tables in April which I returned within a week complying with all refund conditions...

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Rajiv Ahuja

4 years ago

购买日期：07/05/2021

Rajiv Ahuja 就 Luxo Living 说了什么:

Nice furniture in budget

Recommend them and will buy from them again. Just waiting for right sale

产品评价

受信赖的顾客

4 years ago

购买日期：09/05/2021

Unexpected find

Super easy website to use and great service personnel if ever there's a query or problem. I have been searching for these bag sealers for ages and never dreamed i would find them here. Thank you Luxo

产品评价

受信赖的顾客

4 years ago

购买日期：17/04/2021

Poor customer service and poor accountability

If only I could give zero stars. I ordered two of the same bed and only one was ever dispatched. Two weeks later same story, item waiting for courier to pick up. They have really bad complaints...

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受信赖的顾客

4 years ago

购买日期：23/03/2021

Did not receive the Rug! Took my payment and struggling to get updates!

Still yet to receive this rug. Have been chasing this up everyday for over a week now and no one seems to be able to know where it is. I was sent out a tracking number but the couriers never received...

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Support

Luxo Living

4 years ago

Hi Jessica, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Rest assured we're already working on resolving this issue as quickly as possible.

受信赖的顾客

4 years ago

Still yet to revive the Rug-ordered in March!! Now I have an issue with a bed I purchased- came with stains and I had sent multiple pictures and was only offered $34.35 partial refund which will barely cover the cost of the stain Wichita I believe is glue and will not come out!! Replied requesting an exchange or refund and. Surprise surprise have not heard back. I have been sleeping on the couch for over a week now. Do not purchase from here. I have lodged a complaint with ACCC/ and also my credit card as a dispute, hopefully will get some sort of response.

产品评价

Joanne Gibson

4 years ago

购买日期：03/04/2021

Joanne Gibson 就 Luxo Living 说了什么:

Nothing received. $1000K out of pocket.

Goods not received. Rated lost in transit. Have rung and emailed more than 10 times and keep getting told - oh its being processed or thanks for your patience or we will chase this up. Tried two...

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Karlee Yeates

Melbourne

4 years ago

购买日期：23/04/2021

Karlee Yeates 就 Luxo Living 说了什么:

NEVER AGAIN

Delivery of furniture was expensive, chaotic and time consuming. One person sent without any lifting equipment, my pallets were roughly handled. Did not have the option to help assembly of furniture,...

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关于Luxo Living

Luxo Living

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160 Newton Rd, Wetherill Park, 2164, Australia

Rugs, 160 X 230 Kangos Art Contemporary Floor Rug

160x230cm Morgan Distressed Vintage Persian Silky Floor Rug

Double Ocean Blue Kallisto Velvet Bed Frame

Natural Cornelia Solid Pine Triple Bunk Bed With Storage

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为什么 Feefo 的评价是值得信赖的？

了解有关 Feefo 的更多信息

Luxo Living 点评

Aquila Extra Wide Double Upholstered Bed Headboard - Pink该产^品的更^多点^评 (3)浏览产品网站I do not have them yet, still waiting to go pick them up.

Galene 2 Drawer Beside Table - White该产^品的更^多点^评 (3)浏览产品网站Change of price from cart to checkout.

Hazel 120 x 170cm Blue Art Contemporary Floor Rug该产^品的更^多点^评 (1)浏览产品网站No problems whatsoever. Excellent

Riana 160 x 230cm Distressed Faded Design Floor Rug该产^品的更^多点^评 (1)浏览产品网站No problems whatsoever. Excellent

Aquila Extra Wide Double Upholstered Bed Headboard - Pink,Galene 2 Drawer Beside Table - White,Hazel 120 x 170cm Blue Art Contemporary Floor Rug,Riana该产^品的更^多点^评 (1)浏览产品网站Poor communication and lack of care.

Nero Natural Pine Triple Bunk Bed - Grey该产^品的更^多点^评 (9)浏览产品网站My 18 month old twins love it. Great bed. Not happy with how long I waited for it to arrive.

Alfred 180cm Modern Pedestal Dining Table - Concrete该产^品的更^多点^评 (2)浏览产品网站After a month of waiting they tells me it’s not being sent

Noah Natural Rattan Side Coffee Table - Natural该产^品的更^多点^评 (1)浏览产品网站I changed my mind about the product after unboxing.

Harrieth Velvet Sofa 6 Seater Set - Blue该产^品的更^多点^评 (1)浏览产品网站It’s light weight and moves when you sit on it

Harrieth Velvet Sofa 6 Seater Set - Blue该产^品的更^多点^评 (21)浏览产品网站All hood with bunk bed no complaints

10pcs Kitchen Sealing Sticks Reusable Clips Bag Sealer-Green该产^品的更^多点^评 (1)浏览产品网站The best bag sealers ever, especially for the freezer

Stella Fabric Queen Bed Frame - Dark Grey该产^品的更^多点^评 (1)浏览产品网站Bed was delivered in two lots with 7 days apart. Had to chase the company for details of the missing item and customer service was horrible.

Kangos 160 x 230cm Art Contemporary Floor Rug该产^品的更^多点^评 (3)浏览产品网站Did not receive- still awaiting an update but payment went through fine and been told ‘waiting to hear back from the warehouse’ for over a week now.

Luxo Porcia King Solid Timber Bed - White该产^品的更^多点^评 (1)浏览产品网站Never received. Paid for but "lost"

Luxo Narelle Mesh Office Chair - Black该产^品的更^多点^评 (3)浏览产品网站Also never received - was out of stock after they took my money. No refund yet. though have been chasing for more than a week

Sandy Outdoor Conversation Set with Coffee Table - Grey该产^品的更^多点^评 (2)浏览产品网站Not received. No refund yet. constantly asking and fobbed off.

Finn PU Dining Chair - Taupe (4pc)该产^品的更^多点^评 (1)浏览产品网站Not received no refund yet. still waiting.

Rocco Entertainment Unit with Shelves - Black该产^品的更^多点^评 (2)浏览产品网站-No holes in backboard for cords -Functions relatively well for price -2.5hrs to construct with assistance

Gino Entertainment Unit with Drawers and Cabinet - Black该产^品的更^多点^评 (2)浏览产品网站-Legs are different lengths -Many necessary holes not pre-drilled -Does not function well by design -3hrs to construct with assistance

Ezra 6 Drawer Buffet Unit - Black该产^品的更^多点^评 (3)浏览产品网站-Bottom drawers are deceptively small -Functions relatively well for price -3hrs to construct with assistance

Cleon PU Leather Bed with Storage Drawers King - Black该产^品的更^多点^评 (2)浏览产品网站-Many necessary holes not pre-drilled -Relatively solid and functions well for price -1.5hrs to construct with assistance

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？