The product was excellent, can't fault it. However - do not order in store at the showroom unless you want to wait a stupid amount of time. It took an hour for the warehouse (which is downstairs from...
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Support
Luxo Living
5 years ago
Hi Jessica, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We will use the feedback to make us better and to ensure this doesn’t happen again
Really happy with my purchase of bunk beds. Easy to assemble, great product and at a fantastic price! Would purchase from again and highly recommend Luxo Living!
Instructions not delivered, so much of the hardware was missing, some of the screws were covered in rust. I ended up going to Bunnings to buy the missing pieces because I needed to have the bed...
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Support
Luxo Living
5 years ago
Hi Maria, Thanks for writing to let us know your thoughts. It looks like we fell short, and that's not okay. I want you to know that this feedback has been forwarded to our management team. I want to make sure this doesn't occur again, can do us a favor and send your order details to support@luxoliving.com.au
At first they were very responsive and quick to act. We organised a delivery, cleared time for the sofa to arrive and we’re all set. However, we waited and waited and no sofa arrived. We called them...
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Support
Luxo Living
5 years ago
Hi Mia, We always aim to deliver a great experience, and we are just as disappointed as you when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
产品评价
购买日期：10/03/2021
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受信赖的顾客
5 years ago
Product cracked when being put together. Cheap material.
Support
Luxo Living
5 years ago
Hi Darryl, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
