Little confusing regarding extra 99p for 24 hour cancellation, also page didn't bounce-up to display error when card number was entered incorrectly. No back button to amend order before paying.
Got no response when I pressed "pay now" on line, having correctly completed all the necessary items. Had to phone to complete the booking
John Andersen
Lutonparking.com
9 years ago
Thank you for your feedback. Our IT Department has looked into this matter and cannot find anything to suggest that your payment request was processed in our system. This could have occurred for any number of connection issues. Our customer service team are always here to assist with any queries and are happy to take bookings over the phone.
Used last year and it worked well. Luton Airport is highly passenger unfriendly especially at 4.30 in the morning in pouring rain. Priority parking was easy to book and use and although a bit more...
Call back from very helpful chap who could answer all of my questions and gave me top tips to overcome the current disruption at Luton airport. Helpful and considerate.
