Once ordered, left a little blind as to when it would arrive. Apparently I chose the Post Office service delivery that seemed much longer than a typical letter, when the package was basically the...
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Kelly
Lovesilver
1 year ago
Thank you for reaching out and for providing your feedback regarding your recent order. We appreciate you taking the time to share your experience with us.
Upon reviewing your order details, we noted that the shipping option selected was Royal Mail 1st Class postage. Please be aware that while this is a generally reliable service, it unfortunately does not include a guaranteed delivery date or tracking capabilities. For any future orders where a specific delivery date or the ability to track your parcel is crucial, we would always recommend upgrading your postage option during checkout. This will allow you to select a service that provides these assurances.
We value your business and hope this clarifies the shipping method chosen for your order.
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Kelly
Lovesilver
1 year ago
Thank you again for your feedback. We do clearly state the 'mm' of the chain on the website for our customers to make an informed decision before purchasing.