服务
0
/5
产品
0
/5

5

4

3

2

1

0

0

0

0

0

0

过去一年内的 条评价

Lombok 不再是 Feefo 的活跃客户
显示全部205条点评
CU
Customer
London
8 years ago
购买日期:15/06/2016
Customer 就 Lombok 说了什么:
Excellent Service, Excellent Product
Excellent customer service, especially from the staff. She was very helpful and gave good pointers on room design, which I found very helpful.
Merchant Logo
Flora Firth
Lombok
8 years ago
Thank you for your feedback, I will pass it on to the team! We believe customer service is key, and we’re committed to providing a premium end to end service to our customers from initial contact through to the delivery and furniture assembly at their homes.
产品评价

0
分享
CU
Customer
8 years ago
购买日期:30/06/2016
Customer 就 Lombok 说了什么:
No problems with the ordering of the table
产品评价

0
分享
CU
Customer
London
8 years ago
购买日期:01/02/2016
Customer 就 Lombok 说了什么:
Easy, helpful, efficient...the three words we all want to hear.
Easy, helpful, efficient...the three words we all want to hear.
Merchant Logo
Flora Firth
Lombok
8 years ago
Thank you! Good feedback our customer service team is happy to hear!
CU
Customer
8 years ago
Whilst the bed does look nice and the delivery of the item was good, I have since made a complaint to Brian and 10 days later I am still waiting for a response. In simple terms I ordered a King Size bed frame and bought a king size mattress separately and the frame is to big for the mattress. I find it strange that you could get the measurements so wrong, surely its not doifficult to make a frame that fits a standard size kingsize mattress? I would caution anyone that is considering buying this bed frame to either buy a mattress from Lombok or think carefully before making the purchase.
Merchant Logo
Clive
Lombok
8 years ago
Thank you so much for your time and patience while I tried to resolve this for you. I really appreciated the photographs you sent me. They made it so much clearer to understand the issue completely. I am glad we have managed to find a satisfactory conclusion for you. Thanks again.
0
分享
CU
Customer
Ampthill
9 years ago
购买日期:26/03/2016
Customer 就 Lombok 说了什么:
Lack of communication and took months from order to delivery
Merchant Logo
Flora Firth
Lombok
8 years ago
Hi, We are sorry to hear of your negative review. Our customer service do contact our customers on numerous stages of delivery and we can offer delivery updates if you were to contact us. I would advise you check your details in your account to ensure we have the correct contact number and email address.
CU
Customer
8 years ago
Oh it got a lot worse. The product was poor and I sent photos over a week ago and am still waiting for a reply!
Merchant Logo
Flora Firth
Lombok
8 years ago
Hi Anthony, I chased this up with the customer service team this morning. I am sorry for the delay you experienced. The replacement order has been set up and you have been informed when it will be dispatched from our warehouse. 
产品评价

0
分享
受信赖的顾客
8 years ago
购买日期:28/05/2016
Lombok Baxter Square Bed & Sumatra Bedside Tables
The men were quick & prompt with delivering & assembling the items. No fuss whatsoever - just what we needed
Merchant Logo
Flora Firth
Lombok
8 years ago
Thank you for your kind review, I will pass on your positive feedback!
产品评价

0
分享
CU
Customer
Edinburgh
8 years ago
购买日期:21/06/2016
Customer 就 Lombok 说了什么:
Love Lombok's products, but delivery outside London is atrocious.
Delivery has been very slow, we haven't received our mirror yet! It's coming tomorrow, but delivery outside of London should be improved.
Merchant Logo
Flora Firth
Lombok
8 years ago
Hi, Sorry to hear it had taken a while for you to receive delivery. We believe your item has now been delivered and we hope you are happy with it. 
0
分享
CU
Customer
8 years ago
购买日期:18/06/2016
Customer 就 Lombok 说了什么:
The customer service was impeccable - across the board. Living in London I find that extremely rare. I would definitely recommend Lombok to anyone and they will always be my first stop whenever I buy...

阅读全部
Merchant Logo
Clive
Lombok
8 years ago
Hi, It was an absolute pleasure meeting and working with you and your wife. I hope the move went smoothly. Do please come back and see us next time you are in the UK
产品评价

0
分享
CU
Customer
8 years ago
购买日期:26/03/2016
Customer 就 Lombok 说了什么:
Excellent service from start to finish.
Merchant Logo
Flora Firth
Lombok
8 years ago
Hi Sean, Your positive feedback is great to hear! Thank you for the review.
产品评价

0
分享
受信赖的顾客
8 years ago
购买日期:16/06/2016
Very helpful
Merchant Logo
Flora Firth
Lombok
8 years ago
Thank you for your positive feedback. For us, customer service is key, and we’re committed to providing a premium end to end service to our customers from initial contact through to the delivery and furniture assembly at their homes.
产品评价

0
分享
CU
Customer
8 years ago
购买日期:15/06/2016
Customer 就 Lombok 说了什么:
more information about expected delivery dates would have been helpful at point of order
Merchant Logo
Flora Firth
Lombok
8 years ago
Thank you for your feedback, I have sent your comments on to Clive Tymms, our Ops Director. Customer service is key, and we’re committed to providing a premium end to end service to our customers from initial contact through to the delivery and furniture assembly at their homes. 
产品评价

0
分享
关于Lombok
Founded in 1998, Lombok is a multichannel homeware brand selling exclusive, inspirational, high-quality, handcrafted furniture, lighting and accessories. Well-known for our Eastern/Colonial-inspired dark teak furniture, we’ve expanded our product range in recent years to include complementary styles that use other materials such as reclaimed woods. We’re concerned about the environment. So any timber we use is sourced from sustainable plantations with internationally recognised certification. Our products are sourced from the Far East, India and Vietnam, with designs exclusive to Lombok. All our ranges are constantly reviewed and refreshed with new designs and finishes introduced in line with design trends and customer demand. But unlike other brands, many of our collections are continuously in stock enabling our customers to buy pieces of furniture from the same collection over a period of time.
阅读全部
Whitehead Trading Park, 4 Coomber Way, Croydon, Surrey, CR0 4TQ, United Kingdom
为什么 Feefo 的评价是值得信赖的?

关于Lombok
Founded in 1998, Lombok is a multichannel homeware brand selling exclusive, inspirational, high-quality, handcrafted furniture, lighting and accessories. Well-known for our Eastern/Colonial-inspired dark teak furniture, we’ve expanded our product range in recent years to include complementary styles that use other materials such as reclaimed woods. We’re concerned about the environment. So any timber we use is sourced from sustainable plantations with internationally recognised certification. Our products are sourced from the Far East, India and Vietnam, with designs exclusive to Lombok. All our ranges are constantly reviewed and refreshed with new designs and finishes introduced in line with design trends and customer demand. But unlike other brands, many of our collections are continuously in stock enabling our customers to buy pieces of furniture from the same collection over a period of time.