Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Lily's Florist Australia评论

显示全部24,612条点评

受信赖的顾客

12 years ago

Professional service.

产品评价

购买日期：16/12/2013

受信赖的顾客

12 years ago

I ordered on-line,so no customer interaction, however, the flower were almost delivered to the wrong address,…

I ordered on-line,so no customer interaction, however, the flower were almost delivered to the wrong address, even though it was clearly typed on the on-line ordering system...bit disappointed that...

Lily's Florist

Lily's Florist Australia

12 years ago

I am very sorry that you were not satisfied with you recent order. We do usually call recipients to be sure they are home so that we do not have to leave the fresh flowers outside in the heat. I do apologize that this ruined the surprise. Thank you for your feed back and we will take all of this into consideration. Kind regards Anna Broomfield Customer Service Manager Lily’s Florist

产品评价

购买日期：19/12/2013

受信赖的顾客

12 years ago

Person on phone friendly and informative explaining options and delivery times

产品评价

购买日期：11/12/2013

受信赖的顾客

12 years ago

The flowers were delivered late, left near the door and the doorbell not rung -…

The flowers were delivered late, left near the door and the doorbell not rung - it was only by chance that we found that the delivery had been made.

Lily's Florist

Lily's Florist Australia

12 years ago

Thank you for providing feedback about your experience with Lily’s Florist via our partner, Feefo. We truly value our customers, and are very disappointed to hear that your experience with us fell short of your expectations. We are sincerely sorry that you were unhappy with your experience with Lily’s Florist, and hope that you allow us the opportunity in the future to assist you again so we can provide you with a much higher level of service. Kind regards Anna Broomfield Customer Service Manager Lily’s Florist

产品评价

购买日期：24/12/2013

受信赖的顾客

12 years ago

it was very good service.The fowers arrived when l wanted them too.

产品评价

购买日期：20/12/2013

受信赖的顾客

12 years ago

great service, quick and reliable

产品评价

购买日期：29/11/2013

受信赖的顾客

12 years ago

ok but instructions re delivery were not read or understood properly and had to chase…

ok but instructions re delivery were not read or understood properly and had to chase up delivery

受信赖的顾客

12 years ago

Delivery could be improved, Instructions and a contact Tel number were supplied if problems, but no phone call was received and delivery was done to suit carrier, not customer.

产品评价

购买日期：02/12/2013

受信赖的顾客

12 years ago

The presentation of the arrangement was beautiful, it was so east to organise it all…

The presentation of the arrangement was beautiful, it was so east to organise it all through you and I appreciate that

产品评价

购买日期：06/12/2013

受信赖的顾客

12 years ago

Flowers never reached my friend even after confirming the address three times. Never got my…

Flowers never reached my friend even after confirming the address three times. Never got my money back either...$70 wasted! and a very disappointed friend!

Lily's Florist

Lily's Florist Australia

12 years ago

I am so sorry about this i have called you and spoken to you on the phone and hopefully we have resolved the confusion. I have provided your refund and i truly apologize that it took so long to get resolved. This is not the service we wish to provide so i appreciate your comments. Kind regards Anna Broomfield Customer Service Manager Lily’s Florist

购买日期：19/12/2013

受信赖的顾客

12 years ago

Service exceeded expectatons as i was able to talk to lovely lady, relay what i…

Service exceeded expectatons as i was able to talk to lovely lady, relay what i was aiming to achieve with the flowers i was sending and wallah my wish was Lily's Florist command

受信赖的顾客

12 years ago

I selected Lily's Florist as i was initially drawn to the name as love lily as girls name but also the frangrance of this beautiful flower - they certainly didnt disappoint and also i usually only send flowers to cheer a friend in need, Lily's Florist will receive my business in the future.

产品评价

购买日期：28/11/2013

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Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

为什么 Feefo 的评价是值得信赖的？

了解有关 Feefo 的更多信息

Lily's Florist Australia 点评

Bright Mix Arrangement With Sparkling关于此产品的更多评价浏览产品网站Beautiful display.Recipient very pleased with gift.

Birthday Package Special关于此产品的更多评价浏览产品网站The size of the birthday package did not reflect the amount of money paid.

Gerbera Posy关于此产品的更多评价浏览产品网站Person I sent them to said they were lovely and enjoyed them for a reasonably long time

Bright Bunch With Free Vase关于此产品的更多评价浏览产品网站

Gift Hamper filled with Seasonal Fruit关于此产品的更多评价浏览产品网站The person who got them said they were lovely and beautiful.

A Single Wrapped Red Rose关于此产品的更多评价浏览产品网站was treasured by recipient and he loved it

Australian Native Arrangement关于此产品的更多评价浏览产品网站

Blissful Botanics Bunch关于此产品的更多评价浏览产品网站

Bright Mixed Flower Arrangement关于此产品的更多评价浏览产品网站couldnt have asked for a better arrangement as my dear friend always asks me to sprinkle some magic positive vibe dust on her so for the flowers to have this on them was priceless

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？