Lily's Florist Australia 点评

thank you for taking the time to respond to our short feedback form, your insights are invaluable in helping to make our customer and product experience better. Kind regards Anna Broomfield Customer Service Manager Lily’s Florist

I am so sorry that you were not satisfied with your recent order. While we always strive to ensure that flowers are accurately represented in our photographs, from season to season and subject to availability, we may be required to substitute one or more flowers for a variety of equal or greater quality, appearance and value. Please accept our apologies and we will strive to be more accurate in the future. Please let me know when you order again and ill pay close attention to the next order for you with an addition of some kind. Cheers Anna Kind regards Anna Broomfield Customer Service Manager Lily’s Florist

I have just spoken to you on the phone and as I said i am very sorry that has happened this is very poor on our part, we are training new staff and all I can say is sorry. I will send an apology bouquet out today with the correct card message. Thanks for your understanding. Kind regards Anna Broomfield Customer Service Manager Lily’s Florist