The flowers were excellent and exactly what I had ordered - unfortunately they forgot to deliver the chocolate that I paid for with the order
Lily's Florist
Lily's Florist Australia
12 years ago
Sue,
I am so very sorry for this we have looked into this and you are correct we have forgotten the chocolates I have refunded you this amount. Please accept our apologies and let me know the next time you order and ill be sure we add a little something extra.
Sincerely
Anna Broomfield
Customer Service Manager
Lily’s Florist
Great phone service. Flowers delivered promptly and were exactly as ordered
Lily's Florist
Lily's Florist Australia
12 years ago
thank you very much for taking the time to give us some feedback. I am so glad that we were able to give you such good service and, of course, that the flowers were exactly what you ordered.
Sincerely
Anna Broomfield
Customer Service Manager
Lily’s Florist
Delivery time far exceeded my expectation. I expected a delivery the following day however my sister (in Hospital) recieved the flowers an hour after ordering
Lily's Florist
Lily's Florist Australia
12 years ago
thank you very much for your excellent feedback, and especially for ordering the McGrath Flowers. Not only are they one of our most popular products but, when purchased by our customers, they also contribute to an amazing cause. Thanks again!
Sincerely
Anna Broomfield
Customer Service Manager
Lily’s Florist
Placed the order day before a long weekend, it was for a newborn, short stay, they went out of there way to get my order there before mum & babies discharge from hospital. Thank u
Order was not delivered on time. Was not even deliver next day. Had to follow up to have delivery made. Very disappointing. I won't be using your services again. Thanks.
Lily's Florist
Lily's Florist Australia
12 years ago
Andrea, Thanks for talking with me on the phone. I have refunded you the delivery fee and I am very sorry that this has happened. We have fixed the issue and I do sincerely apologize.
Sincerely
Anna Broomfield
Customer Service Manager
Lily’s Florist
Lily's Florist is an Australian based delivery florist. Order flowers online for same day delivery to any location is Australia. Fresh flowers from just $42.
Lily's Florist is an Australian based delivery florist. Order flowers online for same day delivery to any location is Australia. Fresh flowers from just $42.