We appreciate you being our loyal customer! Thank you for the great review, Charles.
产品评价
Tyler Jones
Poolsupplies.com
3 years ago
All things we love to hear!
购买日期：16/05/2023
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受信赖的顾客
经 Feefo 确认
3 years ago
My order was shipped in 3 boxes 2 boxes shipped and arrived on time 1 box just sat until I called to ask why. Never found out why but did ship after that
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're so sorry you didn't enjoy your shipping experience. Our warehouses process hundreds of orders per day. We
Tyler Jones
Poolsupplies.com
3 years ago
We apologize for the confusion and inconvenience this shipping mishap caused you. We take pride in getting orders to your door as fast as possible and we appreciate your feedback on this experience. Please let us know if you have any other questions or if you need assistance! Thank you for this review.
产品评价
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We apologize for the inconvenience. We offer a digital manual on the product page here: https://media.leisureliving.com/media/39615d791cbd9ad84d3e8fdc332f5685.pdf
Our customer service team can also assist with any assembly questions you may have. They can be contacted at 1.800.356.3025 or support@poolsupplies.com. Thank you for your feedback!
Tyler Jones
Poolsupplies.com
3 years ago
That is great to hear! Fast shipping is a priority for us.
Excellent customer service and very quick response time to emails. Resolved issues immediately. Will use company for future orders. Will also recommend to other pool owners.
Very happy with company...
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Tyler Jones
Poolsupplies.com
3 years ago
We appreciate the great feedback Lisa! We are glad to hear that we are your primary pool supplier! Please let us know if you need help with anything else.
Hello Shawn. Thank you for your compliments on our customer service! We apologize that the return policy was not satisfactory, and thank you for providing your feedback!
产品评价
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Shawn! We're sorry you didn't have a good return experience with us. Our return policy details that we will charge the 20% restock fee, and we request that the customer covers shipping back to our facilities, which we provide at a discounted rate. We appreciate your feedback!
The service and delivery has been the highlight of the purchase. The product was a disappointment in terms of performance.
Thanks,
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We appreciate your compliments on our customer service and delivery, and we're sorry your purchase was not satisfactory to you. If you would like to contact customer service, they can be reached at 1.800.356.3025 or support@poolsupplies.com. Thank you for your feedback!
