Valve was just what I needed but it was larger than the one I had, but that was my own fault for not measuring. We just had to change a little bit of the plumbing to make it work but so far so good!!...
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Tyler Jones
Poolsupplies.com
3 years ago
We're glad it ended up working! Thank you for taking the time out to leave this great review.
产品评价
Tyler Jones
Poolsupplies.com
3 years ago
Thank you for this great feedback and if you have any questions please reach out to one of our pool experts at 1-800-356-3025.
Service wasn’t the problem it’s the products. I spent over $600 on a reel and solar cover. The reel was
Horrible to put together and now it is coming apart. I have to make more calls to find out what...
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购买日期：24/05/2023
0
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CD
Cody Dove
经 Feefo 确认
3 years ago
Cody Dove 就 Poolsupplies.com 说了什么:
I have had the best experience with this company. They answer with a person I ordered the wrong product totally my fault and they took it back and gave me my money back within two days I ordered 5...
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Tyler Jones
Poolsupplies.com
3 years ago
Thank you so much for the amazing words, Cody. We love our customer service team and we're glad to hear your experience was good!
产品评价
购买日期：24/05/2023
0
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受信赖的顾客
经 Feefo 确认
3 years ago
Fits perfectly
Tyler Jones
Poolsupplies.com
3 years ago
That is great to hear! Thank you for the kind words.
Unfortunately when they ship you a poor quality product, they don’t correct the matter. In my situation they shipped me a solar cover that was a 3/4 of a foot to wide and a over a foot to long. ...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're sorry you weren't satisfied with your Solar Cover. Our Solar Covers are always made to be larger than the size of the pool and can be cut to custom fit your pool. As per our return policy, it states that our Solar Covers cannot be returned once they are unrolled and unpackaged. That policy can be found at this link: https://www.poolsupplies.com/page/returns-policy . Thank you for your feedback.
产品评价
Rachel Jennetti
Poolsupplies.com
3 years ago
We're sorry you didn't enjoy your purchase. Our solar covers are made to be longer than the size of your pool and can be cut to custom fit. Thank you for your review!
I received the filter and the thermometer. I have never received my lounge float. The picture you showed was only of the filter. I am still waiting on my float!
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! Our tracking shows that it was delivered today to your address at 12:11 pm. If you have not received your package, please feel free to contact customer support at 1.800.356.3025 or support@poolsupplies.com
受信赖的顾客
3 years ago
I was home all day today and never received a package. My float has still not been delivered.
Rachel Jennetti
Poolsupplies.com
3 years ago
We're sorry you never received your package. We suggest that you check in with your neighbors and check some odd places. If it's not with anyone around you, we encourage you to contact customer support at the number above to see if we can replace your package for you.
受信赖的顾客
3 years ago
We have asked all of the neighbors. The picture that you sent only showed one package on my doorstep which was the filter. We have also contacted USPS and filed a claim.
Rachel Jennetti
Poolsupplies.com
3 years ago
Great, thank you for letting us know! If you contact customer service, we can speak more about the possibility of replacing your package!
When ordering a message appeared, stating order within 1 Hr 45 min and order will ship today. 2 days later, it still had not been shipped, I canceled the order and purchased it somewhere else.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're sorry you didn't enjoy your shopping experience. Our records indicate that you placed your order at 2:25 pm on May 23, 2023, and your order was cancelled at 12:01 pm on May 24, 2023, less than 24 hours later. While we try our best to get shipments out the same day, our amazing team of warehouse employees are human, and sometimes an order or two can slip through the cracks and be shipped the next day, especially during the week before Memorial day when our business is in it's busy season. If you would like more information on your order or the shipment process, you can contact us through 1.800.356.3025 or support@poolsupplies.com
