Horrible customer service. Pool ladder was not “heavy duty”. It was flimsy and wouldn’t hold my 14 year olds weight at 120lbs. Will never order from here again. I wanted to exchange my ladder for a...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're so sorry your experience was not satisfactory. We would like to hear more about your experience and help you select a new ladder. You can contact us at 1.800.356.3025 or support@poolsupplies.com. Our customer service team is not usually rude, and we are looking into this. Thank you for your feedback.
产品评价
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're sorry this product was not up to your standard. We would like to assist you with this. Please contact us at 1.800.356.3025 or support@poolsupplies.com for help with your order.
The filter doesn’t seem to capture dirt and algae.
Tyler Jones
Poolsupplies.com
3 years ago
We're so sorry to hear you aren't enjoying your filter. If you have any questions or complaints please reach out to our customer service team at 1-800-356-3025 and one of our pool experts will be there to help you.
Everything was great up until I received my package
My Package was damaged the box was opened and ripped and the sweeper is broken.
I need someone to call me 559-593-2370 to see what i need to do...
Items were as advertised and arrived quickly with free shipping. Free shipping is a key item since you are competing with Amazon. One of your competitors offered the foam liner protector kit with...
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Tyler Jones
Poolsupplies.com
3 years ago
Thank you for choosing Poolsupplies.com! We work hard to meet expectations like yours and we're happy to hear we hit the mark for you.
产品评价
Tyler Jones
Poolsupplies.com
3 years ago
All things we love to hear!
Tyler Jones
Poolsupplies.com
3 years ago
Thank you for this honest feedback.
Tyler Jones
Poolsupplies.com
3 years ago
We appreciate the feedback! Let us know if you need help with anything.
I was charged for the full amount of my order but I have yet to receive 1/2 of it. The 48 bags of shock and the vacuum head has not arrived but the DE has. I have been emailing the company and there...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Anthony! After checking the status of your second package, it seems that FedEx has encountered a delay in delivery and the carrier may need to be contacted. We would like to assist you with your order. Please contact us at 1.800.356.3025 or support@poolsupplies.com so that we can help. Thank you for your feedback!
产品评价
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Anthony! We would like to assist you with your order. It seems the carrier has delayed it due to unavailable delivery. We encourage you to contact 1.800.356.3025 or support@poolsupplies.com for assistance. Thank you!
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We are looking into the carrier issue that caused your product not to arrive. We encourage you to contact our customer support team at 1.800.356.3025 or support@poolsupplies.com for further assistance.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're glad we enjoyed your Diatomaceous Earth and we're glad your purchase arrived safely! Thank you for your feedback.
