Received your product without the charger-called Pool Supplies and I was told that Amazon was going to send an e mail to me- but have not received a response
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Victor! Our customer service team is working hard to answer every inquiry that we receive, and we will be in contact with you very soon. If you would like to contact a customer service team member directly, we encourage you to call our support hotline at 1.800.356.3025 Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. We're so sorry this mishap happened and we appreciate your patience!
They don’t stand by their merchandise they sell. I purchased a solar pool cover received weeks ago that does not lay flat and takes on water. There is 4-6” of water that lays on top of it. The...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Jenny! We apologize for the inconvenience with your solar cover. We would love to help you with your order. Please contact our team of customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance. We greatly appreciate your feedback!
JE
jenny
3 years ago
Issues has been resolved. Thank you.
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Jenny! This is not typical for our Solar Covers. We would love to help you with your order. Please contact our team of customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for help with your order. Thank you for your feedback!
JE
jenny
3 years ago
Issue has been resolved thank you
购买日期：06/06/2023
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受信赖的顾客
经 Feefo 确认
3 years ago
Easy to order. Delivered on time. Just a no hassle experience.
Tyler Jones
Poolsupplies.com
3 years ago
All things we love to hear. Thank you for the great feedback.
The person I spoke with was good but the quality of the product seems cheap. I hope I don't have any issues!!
Thanks
Deb
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're glad you had a good experience with our customer service representative. We hope you don't have any issues, but in the event you do, you can reach our team at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're sorry that you feel that your order didn't meet your expectations. We would love to assist you with your order. Please contact our team of customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for help with your order. Thank you for your feedback!
HI There
The items by order PS231687059420-65524 do not like pictures and they are defective, they had some holes, and they do look not good. I want to return them, please give me a label to return...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Austin! We are sorry you aren't satisfied with your order. Our returns are all processed through our team of customer service experts, which can be contacted at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Austin! Our customer service team is working diligently to process all inquiries and requests and will respond to you as soon as they can. Their hours are Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your patience!
购买日期：17/06/2023
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受信赖的顾客
经 Feefo 确认
3 years ago
Received my order pretty fast
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're glad you received your order in a timely manner. Thank you for your feedback!
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! This sounds like a big issue. We would love to assist you with your order. Please contact our team of customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance. Thank you for your feedback!
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're sorry that your adhesive didn't match your expectations. We would love to assist you with this issue. Please contact our team of customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST at your earliest convenience. We look forward to hearing from you!
