Good morning, and thank you for your review. As the Assistant Manager for the store, I wanted to thank you for taking the time to send us your feedback on your recent booking experience with Kuoni. We are sorry that we fell short of your expectations. The responses we receive from our customers is highly valuable to us. Should you wish to discuss this further, please do reach out to us at bluewater.sales@kuoni.co.uk or the personal travel expert who crafted your holiday.
Kindest regards,
Jess