Kiniki 点评

Hi Harriet, Thanks for the feedback. Further to our correspondence over email to clarify, we have processed your refund and proof has been sent of the refund. We know and appreciate that the card you initially used to purchase has expired/been replaced and that it is now up to your bank to reroute the money to the same account. We have not stated that you have received the money as yet, simply that the refund has been processed to the fullest extent by our team, with proof supplied. The refunded amount is no longer with us or our bank or our systems and we advised that you contact your bank in addition to allowing the "up to 10 working days" that the UK banking systems needs to rectify such anomalies. As your refund was processed on September 24th, the 10 working days takes it through to Oct 8th. We still advise contacting the bank that issued the card to ensure they are aware of the situation. Due to fraud protection and anti-money laundering rules we can only return money to the card that was used for the transaction. Your bank is then obligated to return that amount to your account as it is account that the money came from not simply the card used. Kind regards, Kiniki.com