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Just Knees 点评 | https://www.feefo.com/reviews/just-knees 的客户服务点评 | Feefo

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Trusted Customer

7 years ago

Trusted Customer 就 Just Knees 说了什么:

Brilliant

Brilliant service. Phoned and was able to book within a week. Mr Cossey professional, friendly and knowledgable. Was correct in his diagnosis as the mri scan confirmed.

Trusted Customer

7 years ago

Trusted Customer 就 Just Knees 说了什么:

POOR SERVICE

Very expensive,poor service,and lack of customer care,appears the only interest is MONEY!!!!

Julie

Just Knees

7 years ago

Thank you for your feedback Derick. We are sorry to hear that you feel the service you were provided with was expensive. When we book a patient for any consultation or procedure they are aware in advance of Mr Cossey's fees which are completely transparent on all our documentation issued to you in advance of treatment. This is in compliance with requirements by the CMA. In addition the costs are also on our website www.justknees.co.uk

We invoice our patients after their consultation allowing 30 days for payment to be made rather than take payment on the day which many other consultants do. If payment is not made within the agreed timescales according to our terms and conditions then we of course chase the patient for payment.

Should you wish to discuss your particular concerns then please email me at info@justknees.co.uk

Kind regards

Julie Chaffey

Practice Manager

Trusted Customer

7 years ago

Trusted Customer 就 Just Knees 说了什么:

Fab

Amazing service listened and very compassionate wanted only the best. Bent over backwards to accommodate my needs and fears. Perfect would highly recommend and would use time and time again should...

Trusted Customer

Hayling Island

7 years ago

Trusted Customer 就 Just Knees 说了什么:

Total Knee Replacement

Both Mr Cossey and his anaesthetist Dr Bali updated me with the run up to the operation and the operation itself. I was given a local anaesthetic in my spine and remember nothing else till the...

Trusted Customer

Waterlooville

7 years ago

Trusted Customer 就 Just Knees 说了什么:

Poor aftercare

Improve aftercare service.Felt like I was left to limp around wondering what went wrong. Went in a marathon runner and left unable to walk properly for the next 3 years. Thanks

Julie

Just Knees

7 years ago

Dear Brian thank you for your feedback. We note that we received contact from you in 2018 and we invited you to make another appointment for a consultation to discuss your particular set of circumstances with Mr Cossey. Should you wish to book a consultation please do contact me on 02392 456037 or email info@justknees.co.uk

Kind regards

Julie Chaffey

Practice Manager

Trusted Customer

7 years ago

Trusted Customer 就 Just Knees 说了什么:

I recommend mr cossey and his team, the treatment and care is excellent also the spire hospital is very good with very nice nurses and the food is always nice , should i need the other knee done i...

Trusted Customer

7 years ago

Trusted Customer 就 Just Knees 说了什么:

From start to finnish ,all good service.

Trusted Customer

7 years ago

Trusted Customer 就 Just Knees 说了什么:

Good quick and efficient service

Good quick and efficient

受信赖的顾客

7 years ago

Could have been better post surgery info. Wanted follow up at one year when said lost my job and no longer private they were no longer interested

Julie

Just Knees

7 years ago

HI Paul Thank you for your feedback. We are looking at ways to enhance our post surgery pack which is given to you on discharge . If a patient has private medical insurance which covers the surgery and then at point of follow up no longer has, there is always the option to self fund the follow up. Our follow up appointments are £100 and would be offered to all patients. Should you wish for me to book a follow up then please do not hesitate to email me at info@justknees.co.uk or call on 02392 456037 and I will be happy to arrange this for you

Kind regards

Julie Chaffey

Practice Manager

Trusted Customer

Cowplain, Hampshire

7 years ago

Trusted Customer 就 Just Knees 说了什么:

Best decision I have ever made.

The advice from Mr Cossey and the anaesthetist Dr Bali was thorough and reassuring and helped me to make the best decision for my lifestyle and future. The surgical experience was faultless and post...

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