Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Johnston Oils评论

显示全部8,789条点评

受信赖的顾客

经 Feefo 确认

8 years ago

Disconnect between office and delivery schedule

Originally said delivery would probably be Friday, otherwise would be Monday. Turned out it wasn't even on the delivery schedule on the Friday and I was promised Monday. On phoning on the Monday...

Gary

Johnston Oils

8 years ago

Thank you for this kind review of our service. Johnston Oils will always do everything they can to ensure we deliver in our agreed timescales and thankfully due to your very timely morning intervention we didn't miss your Monday delivery. On this occasion a slight error resulted in us almost missing your delivery, however when it was brought to our attention we did everything we could to get the oil to you by close of business that day.

Johnston Oils understand that on rare occasion mistakes will happen, but the team will always do everything possible to correct these situations and minimise the potential inconvenience to our customers. Thankfully we managed to turn this around and will look into our procedures to ensure there is no repeat of this in the future.

Thanks again for providing us with this kind review.

Many thanks

Gary

Trusted Customer

经 Feefo 确认

8 years ago

Trusted Customer 就 Johnston Oils 说了什么:

Very Quick to deliver always cheery , would recommend there service.

受信赖的顾客

经 Feefo 确认

8 years ago

Good service. Was texted eve before saying delivery would be next day but it didn’t come til day after that. Was not a problem for me as I knew it would be delivered. The chap who delivers it is very...

Gary

Johnston Oils

8 years ago

Thank you for this great review of our service. Our text automation delivery notifications have been in operation for the past 6 months and they've been working really well, however it would appear that on this occasion it didn't operate as it should and you should have received a follow up communication to inform you that the delivery had been rescheduled.

We'll feed this back into the team so that we're able to improve our communication in this area for the future.

Thanks again for providing us with this great review.

Kind regards

Gary

受信赖的顾客

经 Feefo 确认

8 years ago

From enquiry to order to delivery I was entirely satisfied with the service provided. Everyone I spoke to was very pleasant - from the lady on the the phone to my chat with the delivery driver. That...

受信赖的顾客

经 Feefo 确认

8 years ago

Excellent service

Johnston Oils provide a hassle free service and ensure we never run out of oil. Great for peace of mind.

Trusted Customer

经 Feefo 确认

8 years ago

Trusted Customer 就 Johnston Oils 说了什么:

Totally reliable service by very polite and good delivery driver.

As usual our oil was delivered without any fuss and on the date due.

Trusted Customer

经 Feefo 确认

8 years ago

Trusted Customer 就 Johnston Oils 说了什么:

Excellent service

Service excellent always reminds you to fill up and they keep you informed when it should be delivered

Trusted Customer

经 Feefo 确认

8 years ago

Trusted Customer 就 Johnston Oils 说了什么:

All OK

Trusted Customer

经 Feefo 确认

8 years ago

Trusted Customer 就 Johnston Oils 说了什么:

Amazing service

They always deliver when they say they will and all staff are friendly and really helpful

Trusted Customer

经 Feefo 确认

Gloucester

8 years ago

Trusted Customer 就 Johnston Oils 说了什么:

Excellent service, always.

Ordered day 1, delivered day 2. Perfect 👍

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Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

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Johnston Oils 点评

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？