Jackson Lees 点评

Thanks for your 5 star review Mr Whittaker. We're pleased you're happy with the professional and efficient service you received. Kind regards Nicky Jackson Lees

Thanks for your 5 star review. We're glad you're pleased with the prompt, proactive and professional legal guidance you received. Kind regards Nicky Jackson Lees

Thanks for your feedback as it gives us an opportunity to investigate and learn from your experience. It seems you’ve known our business for many years and we appreciate you choosing Jackson Lees to assist you with your legal needs again this time. We are sorry you feel disappointed with our service on this occasion. You received technical legal advice in relation to ongoing proceedings. Unfortunately, Government funding is not available for this area of law and therefore there are costs involved for our legal teams to be able to provide their services. Our records show you were undated regularly on the information required for your case and on our fee structure. We hope this further clarifies the costs incurred. We’re glad to hear you have been able to progress your case and wish you every success with the positive outcome you are seeking. Kind regards Nicky Jackson Lees

Thanks for your wonderful review Mrs Wignall. We're delighted you felt so well looked-after and supported by the whole team. I will pass-on your kind comments. Many thanks Nicky Jackson Lees

Thanks for your wonderful review. We are proud of the friendly and professional service Hannah provides for our clients and delighted that she was able to guide and support you to secure a positive outcome. I will pass-on your kind comments. Wishing you all the best for the future Kind regards Nicky Jackson Lees

Thank you for your feedback. Although we are disappointed with your review, we value the opinions of all our clients so that we can learn and improve our service where needed. We appreciate that buying and selling property can be a stressful time, and occasionally, due to the nature of those transactions, they can take longer or can be more involved than expected. We note there was an initial delay in us receiving the contact papers, plus additional involvement from your lender’s lawyers after their protracted mortgage offer, which meant this transaction was more prolonged and complicated than anticipated. These delays were outside of our control. We are proud of the high level of professional service our legal teams provide and understand that keeping our clients updated is an important part of that service. We are sorry that you feel our communication levels fell below our usual standard on this occasion. We are pleased that your purchase completed, despite the additional complexities, and we wish you all the best for the future. Kind regards Nicky Jackson Lees

Thanks for your wonderful review. We're glad you're pleased with the friendly and professional service provided by Jannina and the team. You can now relax knowing that your affairs are in order with the renewal of your Will. I will pass-on your kind comments to the team. Kind regards Nicky Jackson Lees

Thanks for your 5 star review. We're glad the team were able to assist you with your personal injury claim and you're happy to recommend us to your friends and family. Kind regards Nicky Jackson Lees

Thank you for your response. We value your feedback as it gives us the opportunity to investigate and improve our service where possible. We pride ourselves on our excellent communication and client care and we are sorry you feel our service has not met your expectations on this occasion. To reassure you, your lawyer is a qualified Licensed Conveyancer with extensive experience of leasehold cases. We have a highly experienced team of Property Lawyers and we are proud to be an accredited member of the Law Society’s Conveyancing Quality Scheme (CQS) which is the mark of excellence for the home buying & selling process. This was a complex purchase with title, lease, and landlord issues to be resolved before you could complete. We work as quickly and professionally as possible and our records show that you were kept updated regularly. Your lawyer gave advance notice of their annual leave and sent the Title Report to you on the Friday before their holiday for you to review during the following week. Our team’s work ensured that on completion you acquired a ‘good and marketable’ title. Please rest assured, regardless of the fee structure, that your best interests are at the heart of everything we do. We hope this helps clarify the process and wish you every happiness in your new home. Kind regards Nicky Jackson Lees

Thanks for your 5 star review Mrs Jones. We're glad you're pleased with the helpful, efficient and professional service you received. I will pass-on your kind comments to Mark and the team. Kind regards Nicky Jackson Lees