Jackson Lees 点评

Thank you for taking the time to provide your feedback. We highly value all client feedback as it enables us to maintain consistently high levels of service. We are sorry to hear that you felt our service and communication were not up to your expectations. We have carried out a thorough review of your case and have been unable to find any record of dissatisfaction being expressed during the life of the transaction. Our records indicate that there was clear and consistent communication throughout the process, and we received several emails from you expressing gratitude. To better understand your concerns and address them appropriately, we have attempted to contact you directly but were unable to reach you. We would greatly appreciate it if you could provide us with more details regarding your experience. Your insights are invaluable to us, and we are committed to resolving any issues you may have encountered. Please feel free to contact us at your earliest convenience so we can discuss this matter further. Kind regards, Nicky Jackson Lees

Thank you for your kind words! We're delighted to hear that you found our service efficient. We will be sure to pass this along to the team, and we appreciate your feedback. Best regards Elliott Client Experience Team Jackson Lees

Thank you for taking the time to share your feedback. We are sorry that you feel your experience did not meet your expectations on this occasion. We strive to provide efficient and professional service to all our clients, and we regret that you felt let down in this instance. We understand that the process can sometimes feel lengthy and frustrating, especially when compared to other transactions. Buying and selling property can be a stressful time and is often more complex than originally anticipated. Please be assured that we did everything we could to ensure your best interests were protected, and with that in mind, the transaction was completed within 11 weeks of us receiving the required documentation. If you would like to discuss your concerns further, please do not hesitate to contact us directly. Wishing you every happiness in your new home. Kind regards, Nicky Jackson Lees

Thank you for sharing your feedback. We are sorry and surprised to hear that you felt there was poor communication during your recent experience with us. We are committed to providing clear and timely communication to all our clients. We understand the importance of keeping you informed throughout the process and our records show that you were updated regularly. Whilst we cannot discuss the specifics of your case in this response, we want to assure you that we did everything possible to ensure a smooth transaction. Unfortunately, due to a change in your personal circumstances, you made the decision to withdraw from the process. We understand this must have been frustrating for you, but please feel free to contact us directly if we can be of further assistance to you. Thank you once again for your feedback. Best regards, Nicky Jackson Lees

Thank you so much for your wonderful review, Mr Lindley. We are so pleased that Janet and the Residential Property team were able to assist you in this complex matter and we appreciate your recommendation. If you do need further assistance, please do let us know! Kind regards Elliott Jackson Lees

Thank you for your lovely review, we are so happy that Janet and the team could settle this for you and you are pleased with the service you received. If you do need us again, please do not hesitate to get in touch. We will pass on your review to the team to let them know! Kind regards Elliott Jackson Lees

Thank you for your lovely review, Ms Ellingworth. We are so pleased that Janet could help you with getting this matter sorted for you prior to the deadline. We really appreciate you taking the time to let us know of the prompt and professional service you received and we will be letting Janet and the team know. If you do need any help in the future, please do get in touch and let us know. Kind regards Elliott Jackson Lees

Thank you for your lovely review, we are delighted to know that both Connor and Stacey could assist you and deliver a 5* experience. We will be passing on this fab review to them both to let them know! If you need any help in the future, please do let us know. Kind regards Elliott Jackson Lees

Thank you for your lovely review, we are so happy to know that the team could help with your matter. We will be passing this along to the team to let them know and if you need assistance in the future, please do not hesitate to contact us. Kind regards Elliott Jackson Lees

Thank you so much for your detailed and positive review. We're delighted to hear that despite the challenges with the equity release company, Lucy and the team were able to mitigate the issues and provide you with excellent and professional service. It's wonderful to know that you're pleased with the high level of communication they provided to keep you updated and informed of progress throughout. If there's anything else we can assist you with, please don't hesitate to reach out. Wishing you every happiness in your new apartment. Kind regards Nicky Jackson Lees