Jackson Lees 点评

Thank you for taking the time to leave your feedback. We’re sorry you felt that your initial contact with our central team felt impersonal and frustrating. That early stage is important, and we recognise how frustrating it can be if communication doesn’t feel as responsive or personal as expected. We’re pleased that once your sale was underway and you were working directly with our Heswall team, you felt supported and found the process straightforward. Many clients value the option of visiting a local office, alongside the flexibility of remote contact, and we’re pleased to offer both. Thank you again for sharing your perspective and for choosing Jackson Lees. If there's anything else we can help with, please don't hesitate to contact us. Kind regards Nicky Jackson Lees

Thank you for your 5-star review, Mr Fleming. We’re delighted that you're pleased with how Janet provided such clear communication and made the process smooth for you throughout. We really appreciate you sharing your experience and you recommending us to others. Your lovely comments will be shared with the team and if there's anything else we can help with, please don't hesitate to get in touch. Kind regards Nicky Jackson Lees

We’re very sorry for the experience you had on this occasion, particularly after the good service you’ve received from us previously. We recognise that the delays on this matter were unacceptable and fully understand the frustration this caused. While we’re pleased this was addressed once escalated, we regret the stress you were put through and that this fell short of the standard you rightly expect from Jackson Lees. We do appreciate your past loyalty and hope any future experience reflects the level of service you’ve come to know from us. If there is anything else we can help with, please do get in touch. Kind regards Nicky Client Experience Manager Jackson Lees

Thank you for taking the time to share your feedback. It’s great to hear Yasmin provided clear, thorough guidance on your voluntary redundancy documents and kept everything running smoothly and promptly, even remotely. We’ll be sure to share your kind comments with Yasmin and the team. Kind regards Elliott Jackson Lees

Thank you for taking the time to share your feedback. We’re pleased our team kept you well informed throughout your house sale and that you found everyone professional and helpful. We’ll be sure to pass on your comments to the team, and please do get in touch if we can help again. Kind regards Elliott Jackson Lees

Thank you for taking the time to share your feedback. We are pleased to hear that the service provided was excellent, particularly from John and Theo. Your thanks are very much appreciated and we will be sure to pass on your kind words to them and the wider team. Please do get in touch if we can assist further. Kind regards Elliott Jackson Lees

Thank you for your feedback. It’s great to hear you received excellent, friendly service. Your comments mean a lot and will be shared with the team. Please don’t hesitate to get in touch if we can help again in the future. Kind regards Elliott Jackson Lees

Thank you for taking the time to leave your feedback. It’s great to hear you received an excellent level of service and felt well supported throughout. We’ll be sure to share your comments with the team involved, and please do get in touch if we can help again. Kind regards Elliott Jackson Lees

Thank you for taking the time to share your feedback. It’s great to hear you found the service professional, responsive and thorough, with clear communication throughout. We’ll be sure to pass your kind words on to the team who supported you. Please don’t hesitate to get in touch if we can help again. Kind regards Elliott Jackson Lees

Thank you for taking the time to share your feedback. We're sorry you felt that the guidance provided did not feel helpful. While options were discussed, we understand that the limitations involved may have made this feel disappointing. We wish you all the best going forward. Kind regards Nicky Jackson Lees