Thank you for your feedback Mrs Barraclough. We’re sorry to hear the process of selling your mum's flat felt impersonal at times. As we support clients across the UK, much of our communication is handled digitally, using the latest technology to keep things efficient and secure. That said, we are always happy to meet our clients and can arrange face-to-face appointments when needed. We're so pleased Gem was able to support you so thoughtfully - your kind words will mean a lot to her.
If there's anything else we can assist with, please don't hesitate to contact us.
Best regards
Nicky
Jackson Lees