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MOL 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

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受信赖的顾客

经 Feefo 确认

5 years ago

Would rather use someone else...

The emails sent could be made clearer and more informative, in line with the offers provided by PropertyMark. We were not aware that the discount offer was for a limited time, as this was not stated...

Natalie

MOL

5 years ago

Thank you for you feedback. We are truly sorry you feel we haven’t been clear around our price reduction we have made every effort to ensure people are aware. Price reductions are not something MOL do very often but while the property industry was closed down we felt it was right that we charge 80% of our fee as many people who wanted to study were on furlough and only earning 80% of a wage. We communicated this intention across all our social media channels and created custom website banners, PropertyMark also sent out communications to make people aware of our intentions. We are sorry you feel the discount wasn’t ended in the most appropriate way and our service wasn’t up to the high standards we set ourselves. The reduced price was a genuine attempt to support property professionals during these difficult times and deadlines were not advertised from the start as we didn’t know how long the property sector was going to be in lockdown for.

Yulong Zheng

经 Feefo 确认

5 years ago

Yulong Zheng 就 MOL 说了什么:

Really helpful customer services , friendly lady answered all my quires.

Larrishia Shephard

经 Feefo 确认

5 years ago

Larrishia Shephard 就 MOL 说了什么:

Great Customer Service

I first spoke to MOL on Monday 6th July as I was comparing prices for my CIPD Level 3. I spoke to Norman, he was very helpful and answered all of my questions that I had. I spoke to him again on the...

Natalie

MOL

5 years ago

Thank you for your feedback and the 5 star rating Larrishia, we are delighted you're on on the CIPD L3 programme with us and wish you every success on the course! Thank you for taking the time to leave your feedback about Norman too :-)

Rachel James

经 Feefo 确认

5 years ago

Rachel James 就 MOL 说了什么:

Excellent service all round

It was recommended by a colleague and when I called with the initial enquiry, I received very helpful and informative support. John Culshaw was super quick to reply to any of my emails and gave me...

Natalie

MOL

5 years ago

Hi Rachel, thank you for your comments. We really appreciate your feedback and are delighted to hear that you feel ready to start your programme. Good luck with your studies!

Maya Brolls

经 Feefo 确认

5 years ago

Maya Brolls 就 MOL 说了什么:

The process and application were really clearly explained and I found it a very stress free experience. John was always on hand to help me and I think he is a great asset to the company.

Natalie

MOL

5 years ago

Thank you for your 5 star rating Maya, we really appreciate your comments about John and will ensure this is passed over to him.

Ayodeji Olaleye

经 Feefo 确认

5 years ago

Ayodeji Olaleye 就 MOL 说了什么:

Very helpful

Natalie

MOL

5 years ago

Thank you for leaving this feedback Ayodeji! Good luck with your studies :-)

受信赖的顾客

经 Feefo 确认

5 years ago

Do your research

Nothing was made clear about the course or transaction

Natalie

MOL

5 years ago

Thank you for your feedback. All our programme information and fees are on our website and our qualifications advisers are on hand to answer any questions you may have. I have sent you my contact details so please do not hesitate to contact me so I can get this resolved for you.

受信赖的顾客

经 Feefo 确认

5 years ago

Excellent customer service.

Natalie

MOL

5 years ago

Thank you for leaving this 5 star review. Good luck on your programme!

Cassie Major

经 Feefo 确认

6 years ago

Cassie Major 就 MOL 说了什么:

very very happy looking forward to learning with them.

Natalie

MOL

5 years ago

Thank you Cassie! We really appreciate this feedback. Good luck on your programme :-)

受信赖的顾客

经 Feefo 确认

6 years ago

The format of the course is flexible enough to fit into my other commitments at both home and work.

Natalie

MOL

5 years ago

We are glad that you are able to benefit from our flexible programmes. Thank you for the review!

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