One shoe was very loose, kept slipping up and down when I walked.
So had to return them.
Nicola
Hotter Shoes
21 days ago
Thank you so much for reaching out to us. We are sorry to hear the Castaway shoes were unsuitable. If you would like guidance on finding the best fit and style, just let us know. In the meantime, your comments will be shared with the relevant departments.
Kind regards,
Hotter Customer Services.
To narrow, have bought standard size width for 20 years. Shoes don’t seem to fit as well as they did.
Onc,e again I had to return them, so disappointed.
Nicola
Hotter Shoes
21 days ago
Thank you for providing a review. We are sorry to hear the Sundaze shoes were not as wide as expected. We will be sure to pass your feedback on to our Design Team. If you have any queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Only 4 stars because I had to purchase a size 7 as 6 was a bit tight and there wasn’t any half sizes. Had to purchase pads for the heels to make them fit properly. They are fine now. Comfortable and...
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Nicola
Hotter Shoes
21 days ago
Thank you for your review of the Dinaric sandals. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Very comfortable and not too bright. Will probably buy another pair.
Nicola
Hotter Shoes
21 days ago
Thank you for your review of the Sweetie slippers. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
The Velcro fastener on the sling back is way too short which makes it impossible to fasten the shoe. When I returned the shoes it cost £7 which added to the disappointment of the shoes
Nicola
Hotter Shoes
21 days ago
We appreciate you taking the time to share your feedback. Your input is valuable. We endeavour to make our returns policy clear in our standard terms and conditions on our website and in our catalogues. Your feedback will be shared with the appropriate teams.
If you feel this was due to them being faulty, then please get in touch and a member of the team will happily look into this for you.
Kind regards,
Hotter Customer Services.
Faulty - broken strap. Product returned 4 weeks ago and to date heard nothing back from Hotter
Nicola
Hotter Shoes
21 days ago
Thank you for your review. We are sorry to hear of your recent experience. If a customer receives an item and feels it is faulty, we ask the customer to contact us immediately, to enable us to resolve the issue promptly. Please be aware, if a customer makes any adjustments or alterations to an item, any warranty or guarantee is void.
We can see from our records a refund was processed. On the 21 8.26.
If you have any queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
These sandals are good fit and very comfortable which can be worn for every day use or for more social occasions
Nicola
Hotter Shoes
21 days ago
Thank you for your review of the Sundown sandals. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Very nice sandals. This is the second pair I have bought.
I broke my foot the day before they arrived but know the fit will be ok as I have the rose colour also.
Nicola
Hotter Shoes
23 days ago
Thank you for your review of the Carpa sandals. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
My favourite summer shoe. Had a pair in very similar style years ago in nubuck, was so pleased they have released them in leather. Lightweight and very comfortable with adjustable straps, perfect for...
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Nicola
Hotter Shoes
23 days ago
Thank you for your review of the Teagan shoes. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
As expected, as a previous customer, mt wife is fully satisfied with this purchase.
Nicola
Hotter Shoes
23 days ago
Thank you for your review of the Leanne trainers. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Tourist II sandals are comfortable and stylish for all occasions. Have had several pairs and all have worn well. Only problem encountered was when they were made with a round buckle, instead of a...
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Nicola
Hotter Shoes
23 days ago
Thank you for your review of the Tourist sandals. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.