Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Holiday Homes in Italy 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

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受信赖的顾客

经 Feefo 确认

3 years ago

Good communication, clear and supportive process

The service were really responsive from the start, it was very clear what we needed to do to complete the booking and we have plenty of information about the accommodation. We were then contacted in...

受信赖的顾客

经 Feefo 确认

3 years ago

Recommend Ed!

Efficient, informative and handled queries speedily. We would be delighted to use their services again in the future.

受信赖的顾客

经 Feefo 确认

3 years ago

Great customer service from Holiday Homes!

Service was great from Holiday homes before and during our stay!!! Very quick responses and their on-site rep was very helpful!!

受信赖的顾客

经 Feefo 确认

3 years ago

Great responsive service and Alberto was super helpful on the ground. Only issue I struck was that the emails generated by your system come from addresses that look like spam rather than the same...

Mark

Holiday Homes in Italy

3 years ago

Thank you for your constructive feedback please. We shall look into this issue. Good to hear you had a great time in our villa Regards Holiday Homes in Italy

受信赖的顾客

经 Feefo 确认

3 years ago

Great

Great villa in beautiful location. Easy check-in and out.

Mr David Barker

经 Feefo 确认

3 years ago

Mr David Barker 就 Holiday Homes in Italy 说了什么:

There was a good deal of confusion on my part whether we were staying at the Villa Arezzo or the Arezzo Villa. That could have been clearer. At first we were disappointed that we were not in the...

Mark

Holiday Homes in Italy

3 years ago

Hi David Thank you for your feedback. However, we feel it is a little harsh to comment about you booking the incorrect villa, which was nothing to do with us, therefore not sure how we could have improved this. The two names of the villas are Arezzo Villa and Villa Arrezzo Vista. All our communication and links were clear about which villa you had booked. With regards to the phone not being answered, apologies for that. We had to reduce the team during the pandemic and are not yet back up to full strength, however, I do not recall you leaving an answer phone message for us to call you back. We are primarily an internet-based business and always respond to emails as soon as possible and always call people back when they leave a message. Indeed, there are very few reviews on the property itself, it can be difficult to obtain these from clients and we are working on ways to encourage our clients to do this. Kind regards Holiday Homes in Italy

受信赖的顾客

经 Feefo 确认

3 years ago

Timely professional service

Mark was responsive to emails and the property we let was fantastic. When I had a problem paying the balance by card he contacted me to advise how best to resolve it - didn’t wait for me to contact...

受信赖的顾客

经 Feefo 确认

3 years ago

Spacious villa with stunning view

Excellent service from both the English against and local villa manager, friendly and helpful. Description of villa accurate, exceeded expectations

Mrs Hannah Drummond

经 Feefo 确认

3 years ago

Mrs Hannah Drummond 就 Holiday Homes in Italy 说了什么:

Personal and thorough service provided.

Had excellent service from Holiday Homes in Italy - prompt replies to my emails from Mark who dealt with our booking from initial search through to completion. Would definitely use again and...

Mr Kirk Archibald

经 Feefo 确认

3 years ago

Mr Kirk Archibald 就 Holiday Homes in Italy 说了什么:

Lovely Italian grand villa with bags of charm and space!

The villa met all of our expectations. The additional cleaning fee was a bit of a surprise and would perhaps be better received if included in the rental price. The cash deposit is also something to...

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