Heart on Your Wrist 点评

Thank you for sharing your feedback on the Fingerprint Ring. I apologize that the ring didn't meet your expectations in person and caused discoloration on your finger and I understand your disappointment. As mentioned in our email exchange, discoloration can sometimes occur due to moisture interacting with skin and the metal, but I understand your certainty that this was not the case for you. I had also mentioned your option to return the ring and that offer still stands. We strive for every customer to love their Heart On Your Wrist piece, and feedback like yours helps us understand how our products are received, even though this is the first time we've encountered this issue with this particular ring. We want you to be happy with what you get from us.

I'm so sorry to hear you haven't received your angel wing yet, and I understand your disappointment with the extended delivery time. I've just sent you an email with the tracking number so you can monitor your package. USPS's website says that there are delivery delays right now due to extreme weather, and it looks like that is affecting your shipment. I will keep a close eye on the tracking from our end to ensure it reaches you. Once your angel wing arrives, we would be grateful if you would consider updating your review based on your complete experience with our product and service. A confirmation email with your receipt and the original tracking number should have been sent shortly after your purchase, so please check your spam or junk folders. Our contact details (phone, email, and chat) are available on our website and in your order confirmation if you have any further questions. Thank you for your patience and understanding.