delivery slower, packaging great, however the silver earrings are faulty as the post had come away from the star so will return them - not great as they were for a birthday gift to give to daughter
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Adryan Cresswell
Hot Diamonds
5 years ago
Dear Customer,
Thank you for your review and I am so sorry to hear about the issue you had with your earrings. I am glad you like the gold jewels you purchased but we want you 100% happy (!). Therefore, I have asked our customer services team to contact you with an idea I have had that may help this become a more positive shopping experience for you!
Kind regards,
Adryan.
DA
Dawn
5 years ago
thank you adryan look forward to hearing from them
dawn
Extremely easy site to purchase from.
I found what I was looking for, clicked to buy and within two days my little package arrived.
Couldn't be more simple.
Excellent customer service. My package went astray in the mail and Hot Diamonds immediately sent a replacement. Communication could not be better. My order was beautifully packed and presented. It...
