Beautiful birthstone necklace, Purchased for my wife and she loves it.
Arrived in a lovely box and the extra gift bag was also a well thought through idea which made it that little bit more special ...
Quick, speedy service. Goods arrived beautifully packed.
Just one problem - the pendant was so small I couldn't really see it!
Have returned the goods.
NO COMMUNICATIONS WHATSOEVER
“We're busy wrapping and packing your order so you will receive a further email when we have passed it over to our carriers to be delivered to you”
No email sent and...
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Kirsty
Hot Diamonds
4 years ago
Good Afternoon,
Thank you for your feedback. Many apologies that you didn’t receive the dispatch e-mail with tracking information and that a card wasn’t left by our courier with delivery information. We are so sorry but we can’t seem to find any messages from yourself to our customer services team, a member of our team will be in touch to make this right for you. Apologies again for the inconvenience caused. Kind Regards, Kirsty
受信赖的顾客
4 years ago
Thanks for getting back in touch and your generous actions to put things right.
Hot Diamonds are beautiful and I now feel happy to order from you again in the future.
Confidence restored.
