Harveys Workwear 点评

Hi, Thank you for the kind feedback — we’re really pleased to hear you’re happy with both the quality and the embroidery. It’s great to know they met your expectations. If you ever need anything at all, just let us know. Best wishes, Benji

Hi Olinda, Thank you so much for the 5-star review — we really appreciate it. It’s great to hear you were happy with the service. If you ever need anything in the future, please don’t hesitate to get in touch. Best wishes, Benji

Hi, I’m really sorry for the delay and for the frustration caused by having to chase us. We can see via DHL that the parcel has now been delivered, but that doesn’t take away from the inconvenience of it not arriving when expected. Please accept our apologies — we’re reviewing this internally to make sure this doesn’t happen again. Best wishes, Benji

Hi, I’m genuinely sorry for the lack of communication around our holiday closure. I completely understand why you are disappointed — had you known in advance, you could have made a more informed decision, and that’s on us. We’ve taken this feedback seriously and have already tightened up how we communicate any future closures. We’re now fully back to normal and delivering quickly again on all new orders. Thank you for your patience, and I’m sorry again for the inconvenience caused. Best wishes, Benji

Hello, Thank you so much for your lovely feedback — we’re really pleased to hear the fit was great and that our communication stood out. It genuinely means a lot to us that you took the time to leave a review. If you ever need anything in the future, please don’t hesitate to get in touch — we’re always happy to help. Best wishes, Benji

Hello Susan, Thank you for your message, and I’m really sorry to hear about your experience. Your order fell over the Christmas and New Year period, during which we were closed, and this unfortunately led to delays and a backlog of emails when we reopened. We completely understand how frustrating it is not to have received your uniform or a reply when expected, and we apologise for this. We’re now responding to all emails and order enquiries as a priority and would really like the opportunity to look into this for you and resolve it as quickly as possible. Please email our team directly with your order number, and we’ll make sure this is dealt with urgently. Kind regards, Benji

Hi Susan, thank you for your message. We’re genuinely sorry for the experience you had — this is not the standard of service we aim to provide, and we understand how disappointing the delay and lack of communication must have been. Your order was placed on 23rd December, during the Christmas and New Year period when our business was closed. Once we reopened, we worked through a large backlog of orders alongside severe weather-related delays, and your order was dispatched as quickly as possible under the circumstances. Although the items have now been delivered, as a gesture of goodwill we’ve arranged a full refund, and you’re very welcome to keep the items. Once again, we’re very sorry for the inconvenience caused and appreciate you bringing this to our attention so we could put it right. Kind regards, Benji

Hello Allison, Thank you for your message, and I’m really sorry for the frustration this has caused. Your order fell over the Christmas and New Year period, during which we were closed, and this unfortunately led to delays and a backlog of enquiries when we reopened. We completely understand how disappointing it is not to have received your order or a follow-up when expected, and we apologise for this. We’re now responding to all emails and order enquiries as a priority. If you haven’t yet received your order or would like an update, please email our team directly and we’ll be happy to look into this for you as a matter of urgency. Kind regards, Benji

Hello Allison, Thank you for your message. Your items are currently being embroidered and are scheduled to be dispatched today. Once shipped, delivery is expected within the first few days of next week. You’ll receive a confirmation email with tracking details as soon as your order is on its way. Thank you for your patience, and please let us know if you need anything further in the meantime. Kind regards, Benji

Hello Leanne, Thank you for letting us know, and I’m sorry to hear that the colour received wasn’t correct. If this was an error on our part, we absolutely want to put it right. Our policy allows for a full refund and a refund of postage costs in cases where a mistake has been made, or we can arrange a replacement if you’d prefer. Please email our team directly with your order number and a brief note, and we’ll be happy to resolve this for you as quickly as possible. Kind regards, Benji

Hello Leanne, Thank you for confirming. We’re currently processing the postage refund and will be in touch shortly with a confirmation once this has been completed. If you need anything in the meantime, please don’t hesitate to let us know. Kind regards, Benji