Harveys Workwear 点评

Hi there, Thank you for taking the time to share your feedback — though we're sorry to hear you had a disappointing experience. We always strive to go above and beyond what’s “normal for an online company,” so it's frustrating to hear we didn’t hit that mark for you. We’d really appreciate the opportunity to learn more and put things right. If you’re open to it, please reach out to us at info@harveys.co.uk — our team is ready to help. Thanks again for your honesty — it helps us do better. Warm regards, The Harveys Team

Hi there, We’re really sorry to hear about the delivery issues you’ve experienced — we completely understand how frustrating and stressful this must have been. Just to clarify, our deliveries are handled by DHL, and a live tracking link is automatically sent to your email after purchase so you can follow your parcel’s journey in real time. That said, it’s clear the process didn’t work as it should have in your case, and we’ll raise this with DHL directly to prevent it from happening again. Thank you for your feedback — we really value it, and we’d love the chance to put things right. Please feel free to contact our customer support team directly so we can help further. Warm regards, The Harveys Workwear Team

Hi there, Thank you for your honest feedback — we’re really sorry to hear about your experience. It’s clear that the returns process caused unnecessary back-and-forth, and we completely understand how frustrating that can be. You’re absolutely right — clearer guidance up front would have saved you time and effort. We're reviewing how we present returns info during and after purchase to prevent this happening again. While we're disappointed to have missed the mark, we genuinely appreciate you highlighting these issues. If there’s anything still unresolved, please don’t hesitate to contact us directly at info@harveys.co.uk — we’re here to help and would love a chance to make this right. Warm regards, The Harveys Team